Store Operations Lead – Customer & Trading

Sainsbury's Supermarkets Ltd; Midhurst; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major UK supermarket chain is seeking a Customer and Trading Manager to oversee operations, ensure high standards of customer service, and drive team performance in Midhurst. The ideal candidate will have experience in line management within fast-paced retail environments, with a track record of meeting KPIs and handling employee relations. This position offers a competitive salary with excellent benefits, including a discount scheme, annual bonus, and additional rewards for management roles.

Benefits

15% discount at Sainsbury's

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Previous line management responsibilities in a fast-paced environment.
• Experience in managing customer service and operational efficiencies.
• Ability to handle employee relations issues and performance management.

Responsibilities

• Manage daily store operations and team performance.
• Ensure exceptional customer service and team coaching.
• Lead the store in the absence of senior management.

Skills

Customer service

Performance management

Operational leadership

Team coaching

KPI delivery

Job description

A major UK supermarket chain is seeking a Customer and Trading Manager to oversee operations, ensure high standards of customer service, and drive team performance in Midhurst. The ideal candidate will have experience in line management within fast-paced retail environments, with a track record of meeting KPIs and handling employee relations. This position offers a competitive salary with excellent benefits, including a discount scheme, annual bonus, and additional rewards for management roles.