Store Manager - Longwell Green

Costa; Kingswood; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading coffee brand in Kingswood seeks an experienced Store Manager to drive success and create an exceptional customer experience. The role involves leading a team, enhancing customer service, and managing store operations effectively. Ideal candidates are strong leaders who thrive under pressure and are dedicated to maintaining high standards. This position offers competitive pay and is a permanent role with excellent benefits.

Benefits

Access to share scheme

50% discount on food and drinks

Pension matching up to 10%

Bonus opportunities up to £10,000

Qualifications

• Strong leadership experience managing successful teams.
• Ability to drive customer service culture and meet customer needs.
• Experience in managing sales and profit effectively.

Responsibilities

• Own the store's success and define objectives.
• Drive a strong customer service culture to improve NPS.
• Train and develop the team to maximize their potential.

Skills

Leadership

Customer service

Team development

Pressure management

Job description

Store Manager – Longwell Green – Up to 37,000 per annum - Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal :

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• • Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
• And that’s not all. Explore even more of our perks here : https : / / bit.ly / costaperks

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values : Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be :

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We're interested in your unique ingredients :

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Somebody who thrives under pressure

For any reasonable adjustments and general queries, please get in touch with [e-mail]