Store Manager in Training (MIT)

Insomnia Cookies; Richmond; On-site; GBP 100,000 - 125,000; Full time

Job summary

A popular cookie retailer in Richmond is seeking a full-time Store Manager in Training (MIT) to oversee operations when the Store Ops Manager is absent. Responsibilities include supervising staff, conducting interviews, and ensuring excellent customer service. Ideal candidates have supervisory experience in retail or food service and are ready for a fun work environment with growth opportunities. Benefits include competitive pay and perks like free cookies with every shift.

Benefits

Starting pay $19.00 - $20.00/hr

Eligibility for end of period store bonus

Comprehensive benefits after 60 days

$25.00 monthly cellphone stipend

10 days of paid vacation plus 2 paid Personal Days

Job stability

Growth opportunities

FREE cookies with every shift

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Must be 18 years of age or older and have legal eligibility for employment in the United States.

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts.
• Supervise, train, and coach team members.
• Conduct initial interviews for potential new hires.
• Support Store Ops Manager with operations.

Skills

Supervisory experience in retail or restaurant

Conducting in-person interviews

Point of Sale (POS) systems experience

MS Office proficiency

Customer service excellence

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Richmond store located at 918 W Grace St Richmond, VA 23220 and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Starting pay $19.00 - $20.00/hr
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!