Store Manager - Convenience

Sainsbury's; Hempstalls; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading supermarket chain is seeking a Store Manager to oversee operations and enhance customer experiences. You will lead a dedicated team, ensuring exceptional service and navigating employee relations effectively. The role demands strong leadership skills, the ability to improve store performance through data-driven insights, and a commitment to fostering team well-being amidst change. Competitive salary alongside several perks awaits the ideal candidate.

Benefits

Private Healthcare

Interest-free car loan

Annual bonus scheme

Employee discount

Generous holiday entitlement

Pension contributions

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Experience leading an operation with accountability for outcomes.
• Ability to improve customer journeys continuously.
• Confidence in applying HR policies consistently.

Responsibilities

• Deliver brilliant customer experiences to improve customer journeys.
• Manage a fast-paced operation to achieve service and sales results.
• Lead a team effectively through change while keeping them motivated.

Skills

Leadership

Customer experience management

Data-driven decision making

Employee relations navigation

Change management

Job description

What you’ll be doing:

Our Convenience Store Managers have full control over their shop. They’re accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity being commercially minded and anticipating issues from today to 6 months from now, making sure everything is safe and legal. Retail’s ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It’s a job with a lot of responsibility but also one that is highly rewarding.

What makes a brilliant Store Manager:

• Our best Store Managers do everything, everyday for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey.
• Has experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
• A leader who role models excellent service and business values through teams of managers and colleagues.
• Uses data and insight to inform planning, improve performance or customer experience and/or KPI’s.
• Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies.
• Can lead change, delivering engagement on purpose whilst managing team wellbeing.

Essential Criteria

• Our best store managers do everything, every day for our customers. You'll show how you deliver brilliant customer experiences and have improved customer journeys.
• You’ve managed a fast-paced operation, delivering results across service, sales, and team performance.
• You use insight to make smart decisions that improve store performance and customer experience.
• You’re confident navigating employee relations, including dismissals, and apply HR policies with consistency and care.
• You’ve developed and supported leadership capability within your team, helping others step up and succeed.
• You know how to lead through change — keeping your team motivated and focused.
• You walk the talk — showing up every day as a role model for service and values.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• 5S ONLY Private Healthcare – Eligible for single cover and to upgrade annually to family cover.
• 5S ONLY Interest free car loan of up to £10,000.
• An annual bonus scheme based on our, and your, performance.
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted prices.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Cycle to Work scheme – hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.