Store Manager Chelmsley Wood - Birmingham

Harvey & Thompson; Coleshill Heath; On-site; GBP 30,000 - 39,000; Full time

Job summary

A leading UK pawnbroker is seeking a Store Manager to inspire a team and deliver exceptional customer service. This role involves achieving financial targets and ensuring compliance with company policies. Candidates should have proven leadership skills and a passion for high standards. No prior pawnbroking experience is required as a comprehensive training program is provided. The position offers a competitive salary, discretionary bonuses, and a supportive work environment.

Benefits

30 days of holiday

Private healthcare plan

Cycle to work scheme

Generous staff discounts

Exclusive discounts at leading retailers

Qualifications

• Proven ability to lead, motivate, and develop a team.
• Strong verbal and written communication skills.
• Multilingual skills are a bonus.

Responsibilities

• Coach and develop your team to meet goals.
• Ensure compliance with legal and company standards.
• Drive performance to ensure profitability.
• Lead by example in delivering service excellence.

Skills

Leadership

Communication skills

Customer service

Team development

Job description

Are you a natural leader with a passion for people, performance, and customer service?
Do you thrive in a fast‑paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: £30,648.00 - £38,610.00 per annum *
Location: Chelmsley Wood - Birmingham
Job Type: Full Time 37.5 hours
Flexibility: Full flexibility from Monday to Sunday is required.
*The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro‑rated and based on performance against key KPIs

About the Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
• Collaborate with the wider regional team, sharing best practices and supporting overall business success.
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.

What We’re Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues.
• Strong verbal and written communication skills.
• Proven ability to lead, motivate, and develop a team.
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer‑facing environment.
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.

What We Offer

• 30 days of holiday (including bank holidays), rising to 33 days with length of service.
• Flexibility to buy or sell holiday days to suit your lifestyle.
• Access to a private healthcare plan.
• Cycle to work scheme and season ticket loans.
• Preferential currency exchange rates.
• Generous staff discounts – up to 25% off jewellery and high‑end watches.
• Incentive schemes to reward your achievements.
• Exclusive discounts at leading retailers via our employee perks portal.

Lead with purpose. Inspire your team. Make a difference.

Apply now to join H&T and take the next step in your leadership journey.