Store Manager

Pets at Home; Wilmslow; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading pet care company seeks a Store Manager in Chester to oversee daily operations, lead a team of 10+, and ensure exceptional customer service. Candidates should have at least 3 years of experience in retail management, strong leadership skills, and flexibility to work a 7-day shift pattern. The position offers various benefits, including annual bonuses, paid leave, and colleague discounts, while promoting a diverse and inclusive environment for all employees.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday day off

Life assurance

4% company pension contribution

Colleague discounts

Qualifications

• At least 3 years of management experience in a retail environment.
• Ability to lead a team of 10 or more in a fast-paced setting.
• Willingness to complete 6 months of comprehensive training.

Responsibilities

• Oversee daily operations from stock control to store standards.
• Lead and inspire the team to achieve targets and exceed KPIs.
• Ensure health and safety compliance across the store.
• Deliver outstanding customer service.

Skills

Management experience

Communication skills

Leadership skills

Customer service

Flexibility

Job description

Store Manager – Chester – 39 Hours

Who are we?

At Pets at Home, we’re passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community‑focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

What’s the roleh3>

We’re looking for a Store Manager to lead our team in Chester. Reporting directly to the Area Manager, you’ll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers.

Your key responsibilities will include:

• Overseeing all aspects of daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets and exceed KPIs.
• Creating a positive and fun working environment for your colleagues.
• Ensuring health and safety compliance across the store.
• Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.

We’ll provide industry‑leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

Who are we looking for?

We’re looking for someone with:

• At least 3 years of management experience in a retail environment, leading a team of 10 or more in a fast‑paced setting.
• A passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7‑day shift pattern, including weekends and bank holidays.
• Strong communication and leadership skills to engage and motivate your team.
• A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

About our Pet Care Centre

We are looking for a store manager to join us in Chester; we have a very established team in store, and they are looking for an experienced manager who can lead the store to even greater heights!

Benefits

We reward our Store Managers with a comprehensive package designed to support your well‑being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• A birthday day off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.

Click here to read our Values & Behaviours

Click here for more details and other benefit

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Don’t wait—apply now! We may close the vacancy early due to high interest.