Store Manager

Jollyes The Pet People; North East; On-site; GBP 27,000 - 31,000; Full time

Job summary

A prominent pet retail company in Darlington is seeking a Retail Store Manager to oversee daily operations, manage a team, and deliver an exceptional customer experience. The ideal candidate will have previous retail management experience and a passion for pets. This full-time position offers a competitive salary and a comprehensive benefits package, including discounts and wellness support.

Benefits

Financial wellbeing package

Retail Trust membership

30% off Jollyes branded products

Workplace pension scheme

Free uniform and on-site parking

Enhanced maternity and paternity leave

Learning and development opportunities

Qualifications

• Previous retail store management experience.
• Ability to delight customers with an unrivalled shopping experience.
• Proven track record in developing business performance.
• Full-time, permanent position – 40 hours per week.

Responsibilities

• Manage daily operations of the store.
• Ensure the highest standards of pet care.
• Recruit, train, and develop your team.
• Maximise turnover and control costs.

Skills

Retail management

Customer service

Team management

Communication skills

Commercial awareness

Job description

Overview

Retail Store Manager - Jollyes The Pet People - Darlington. Salary £27,011 - £30,322 p.a. + bonus potential of £2-10k p.a.

Responsibilities

• Manage the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
• Report to the Regional Manager and lead by example, creating a positive culture and working environment that reflects our values: Genuine, Wise, Eager, Focused, Together.
• Take full responsibility for all aspects of running a successful store, including KPIs around people, store standards, customer service standards and financial performance; maximise turnover and gross margin while controlling costs.
• Ensure you and your team deliver the highest standards of pet care, prioritise the welfare of pets, and promote responsible pet ownership.
• Provide exceptional customer service by delivering a great shopping experience, complemented by strong pet and product knowledge (training provided).
• Recruit, motivate, train and develop your team; review and manage performance.
• Promote Jollyes as an employer of choice within the local community and ensure clear communication of key business updates and team objectives.

Skills and Qualifications

• A passion for pets and people; ability to delight customers with an unrivalled shopping experience.
• Previous retail store management experience with a hands-on approach to daily business management and short-, medium-, and long-term planning.
• Sound decision maker with strong communication skills; ability to build high-performing, engaged teams and establish succession plans.
• Proven track record in developing business performance and exceeding KPIs; maintain high store standards including health & safety and legal compliance.
• Commercially aware with ability to manage P&L and a proactive approach.
• Full-time, permanent position – 40 hours per week, 5 days out of 7.

Benefits

• I Trent financial wellbeing package, powered by Wagestream, enabling access to earnings before payday plus discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
• Colleague 'Treats' – discounts with up to 800 high street retailers and online providers.
• Colleague 'We Care' wellbeing & medical support services – online GP, mental health support, fitness programs, and more (including on-demand dentist).
• 30% off Jollyes branded products (20% off other brands in store); discounts for groomers and pet clinics.
• Workplace pension scheme with employer and employee contributions.
• Free colleague uniform and on-site parking.
• Additional paid leave for weddings, new pets, and birthdays.
• Enhanced Maternity leave – full pay for 26 weeks, then SMP; Enhanced Paternity leave – 4 weeks full pay (or 2 weeks if service is under 2 years).
• Top Dog Award scheme to recognise great service and living Jollyes values.
• Buy/Sell holiday scheme – purchase or sell up to 5 days, subject to minimum entitlement.
• Cycle2Work scheme – discounts on bikes and accessories.
• Alvie health coaching and cancer support services.
• Discounted membership for David Lloyd Clubs.
• Learning and development for ongoing skills and career progression.