Store Manager

The Perfume Shop; Heslington; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading fragrance retailer in the UK is seeking a Store Manager to ensure operational success and motivate a diverse team. The role requires strong management skills, passion for customer service, and the ability to meet performance targets. Applicants should have previous management experience, a talent for coaching, and be flexible with work patterns. The role offers competitive benefits and opportunities for internal progression.

Benefits

Fantastic base salary

Annual KPI based bonus

Commission during Christmas

30 days holiday

20% discount on perfume

Discounts with AS Watson partners

Opportunities for prizes based on performance

Continuous learning and training

Access to Wagestream for financial wellbeing

Pension and health benefits

Qualifications

• Previous experience in management roles, preferably as an assistant or store manager.
• Ability to coach and develop team members.
• Strong customer service skills.

Responsibilities

• Lead the operational running of the store.
• Motivate and support a diverse team.
• Review store performance and develop action plans.
• Manage stock inventory to minimize loss.
• Prepare store rotas.

Skills

Management

Customer service

Team coaching

Strategic thinking

KPI understanding

Commercial mindset

Flexibility

Job description

As a Store Manager, your role is critical in the operational running and success of your store. You will lead by example, being responsible for motivating and supporting a diverse team to deliver against key targets that drive the success of your store.

Responsibilities

• Have a passion for all things selling and customers; leading by example, providing fantastic service to all your customers, and coaching your team to do the same
• Be responsible for delivering the store's daily, weekly and yearly targets, and ensuring your team know what they need to do each shift to deliver what's required
• Review store performance and action plans - feeding back any challenges
• Utilising your key holders, ensure your store is opened and closed at the correct times, adhering to all security procedures
• Prepare and issue store rotas
• Be responsible for the stock inventory, ensuring actions are implemented to minimise stock loss
• Be passionate about coaching and mentoring staff; setting them up for success by conducting regular 1:1's, monitoring performance, and recognising achievements
• You look for talent, passion, and spark when recruiting for your store, recognising that a great team are key to store performance

What You Will Bring

We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed! It really helps if you;

• Have a Talent for management, from your previous experience as an assistant/store manager in a fast paced environment
• Have a Passion for teamwork, knowing how to coach and develop your team to deliver high standards and results
• Have the Spark to think and act strategically, enjoying the 'hands on' day to day running of your store
• Enjoy providing exceptional customer service to your customers
• Are an expert in understanding KPI's; sales, service, profit & loss
• Have a commercial mindset, understanding the daily operational running of a store
• Can be flexible with your work patterns

Are you looking to take accountability for a store, and be rewarded for it?

Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment?

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision. The Perfume Shop is part of AS Watson Group, the world's largest international health and beauty retailer operating over 16,500 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online.

Benefits

• A fantastic base salary
• Annual KPI based bonus
• We pay commission at Christmas based on store sales and the number of hours worked
• 30 days holiday (pro rata depending on contract hours)
• You're a VIP to us, so you'll get 20% off perfume and be able to take part in any customer offers on top!
• Additional discounts with our AS Watson partners including Superdrug and 3 mobile
• The opportunity to win some great prizes and incentives based on personal, team and store performance
• Continuous learning and training to ensure you are always developing
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Pension, health and wellbeing benefits, + more!

We are passionate about 'Growing Our Own', so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!