Store Manager

Selco Builders Warehouse Careers; Barking; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading building materials retailer in Barking is seeking an individual to drive commercial performance, lead a team, and deliver outstanding customer experiences. Responsibilities include meeting sales targets, motivating staff, and ensuring high standards of customer service. The ideal candidate will build strong supplier relationships and leverage local market insights to grow sales. This role presents an exciting opportunity to make a significant impact in a supportive environment.

Responsibilities

• Own and deliver sales, profit, and margin targets through smart decisions.
• Lead and develop the team to create a high-performance culture.
• Role model exceptional customer service and handle complaints effectively.

Job description

What You'll Be Doing

Driving Commercial Performance

• Own and deliver your store's sales, profit, and margin targets by making smart, commercially focused decisions
• Understand your local market and competitors, using insight to shape effective trading and sales plans
• Develop and deliver local initiatives to drive sales growth and enhance customer loyalty
• Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency

Leading Through People

• Lead, motivate, and develop your team to perform at their best-building a high-performance culture of support and accountability
• Coach in the moment and through structured sessions to build skills and confidence across the team
• Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes

Delivering Outstanding Customer Experience

• Role model best-in-class customer service every day, setting the tone for a great in-branch experience
• Maintain close relationships with trade members, building trust and repeat business
• Ensure all customer complaints are resolved swiftly and fairly, balancing commercial and customer needs
• Use customer feedback and market knowledge to refine your store's service and offer

Operational E...