Store Experience Leader - Customer Excellence & Operations

Sainsbury's Supermarkets Ltd; City Of London; On-site; GBP 36,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Experience Manager to oversee store operations, ensuring exceptional service and managing team performance. The role involves leading a dynamic team, coaching for high performance, and delivering against key performance indicators. Ideal candidates will have a strong background in customer service and operational management, capable of fostering a positive shopping experience. This position offers competitive salary and benefits, promoting a diverse and inclusive workplace.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching up to 7.5%

Access to Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience in a fast-paced, operational environment with previous line management responsibilities.
• Track record of delivering exceptional customer experiences and coaching teams.
• Ability to manage employee relations issues including disciplinary actions.

Responsibilities

• Ensure overall customer experience from checkout to back of house.
• Manage front-end checkout operations and petrol station operations.
• Provide direction and support to colleagues to meet customer commitments.

Skills

Customer focus

People management

Leadership

Performance management

Operational management

KPI delivery

Job description

A leading UK supermarket is seeking a Customer Experience Manager to oversee store operations, ensuring exceptional service and managing team performance. The role involves leading a dynamic team, coaching for high performance, and delivering against key performance indicators. Ideal candidates will have a strong background in customer service and operational management, capable of fostering a positive shopping experience. This position offers competitive salary and benefits, promoting a diverse and inclusive workplace.