Store Assistant

Toolstation Ltd; Bishop Auckland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retail company is seeking a dedicated Store Assistant for their Bishop Auckland location. The role offers the chance to support customers with their needs while managing stock and deliveries. Ideal candidates will have a friendly personality and a commitment to excellent service, with no prior retail experience necessary. Enjoy benefits such as 22 days of holiday, a pension scheme, and opportunities for career growth within the organization.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

Cycle to work program

20% discount across Travis Perkins companies

Health and wellbeing support

Financial education and support

Qualifications

• A warm, friendly personality to maintain store standards.
• Reliability and flexibility to support the team and customers.
• Energetic and enthusiastic attitude.

Responsibilities

• Assist customers with their queries and needs.
• Handle deliveries and stock management tasks.
• Provide outstanding service and support during busy times.

Skills

Customer service

Reliability

Positive attitude

Job description

What you’ll do

• Store Assistant – Bishop Auckland
• 20 hours per week
• We are looking for candidates who live locally and can easily commute to our store.
• Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job.

You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands‑on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

No retail experience? No problem! All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else.

• Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
• Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
• Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
• Be proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

What you’ll bring

• A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
• Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
• Your best self: Bring your energy, enthusiasm, and let your personality shine.

What you’ll get

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

To apply

Caught your interest? Want to know more? Take a look at https://www.toolstationjobs.com or simply hit apply.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.