Store Advisor, Songpa-gu, Seoul

ON RUNNING; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading sports apparel company is seeking a retail team member for their new store in Seoul. You will provide exceptional customer service and maintain knowledge of products while contributing to a positive shopping experience. Ideal candidates will have retail experience and strong communication skills. Join a passionate team and help embody the company's values.

Qualifications

• Experience within a retail or customer facing work environment is a strong plus.
• Strong communication, hospitality and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries.
• Maintain in-depth knowledge of product technical information.
• Assist with inventory management and inbound / outbound product orders.

Skills

Customer service experience

Communication skills

Teamwork

Hospitality skills

Job description

Overview

In short: This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to Korea. As one of the first hires of the Seoul Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.

Your Mission

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management and inbound / outbound product orders
• Other duties as needed

Your story

• Experience within a retail or customer facing work environment is a strong plus.
• A background in the Running, Fashion or Sports Industry is preferred but not required
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards

Physical demands

This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.