Store Advisor

ON RUNNING; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading sporting goods company is seeking a Store Advisor in London to enhance customer service and drive sales. This role involves guiding customers, managing inventory, and creating an organized store environment. Ideal candidates will have retail experience and a strong commitment to customer satisfaction.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Ability to engage customers and provide effective solutions.
• Excellent communication skills for feedback.

Responsibilities

• Respond to customer inquiries and resolve issues effectively.
• Assist with unpacking, stock management, and visual merchandising.
• Contribute ideas for community engagement and events.

Skills

Customer service excellence

Organizational skills

Attention to detail

Communication skills

Job description

In short

As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your Mission

• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You have 1+ years of relevant experience in retail or customer service
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
• Ability to work weekends, evenings and holidays as needed