Station Team Leader — Lead 24/7 Customer Service & Ops

Govia Thameslink Railway; Three Bridges; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading transport operator is seeking a dedicated Team Leader/Supervisor in Three Bridges to lead and motivate a team of up to 15 staff members. The role involves ensuring excellent customer service and being the first point of contact for travelers. Candidates should have proven experience in customer-facing roles and be able to lead effectively in a challenging environment. Benefits include free travel on the network and comprehensive training.

Benefits

Free travel on network

Privilege rate oyster card

Up to 75% off travel on other TOCs

Final salary pension

Qualifications

• Demonstrable ability to engage and motivate a team.
• Experience managing customers in difficult environments.
• High level of numerical ability required.

Responsibilities

• Lead a team of up to 15 in a customer service role.
• Provide outstanding customer service consistently.
• Be visible and anticipate customer needs.

Skills

Team leadership

Customer service

Decision making

Effective communication

Numerical ability

Job description

A leading transport operator is seeking a dedicated Team Leader/Supervisor in Three Bridges to lead and motivate a team of up to 15 staff members. The role involves ensuring excellent customer service and being the first point of contact for travelers. Candidates should have proven experience in customer-facing roles and be able to lead effectively in a challenging environment. Benefits include free travel on the network and comprehensive training.