Staff Software Engineer

Dialpad; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading Ai-powered communications platform in London is seeking a Staff Software Engineer to lead the Workforce Management product area. This hybrid role will involve designing, building, and scaling products while mentoring junior engineers. Ideal candidates have over 10 years in software engineering and a degree in Computer Science. Competitive benefits and perks provided.

Benefits

Competitive benefits

Robust training program

Qualifications

• 10+ years of experience in software engineering.
• Proven ability to diagnose performance issues.
• Experience in building reusable components.

Responsibilities

• Define a 1-3 year roadmap for the WFM team.
• Write architectural design documents.
• Develop and maintain the WFM web application.

Skills

Software engineering experience

Communication skills

Debugging skills

Mentoring

Agile methodologies

Education

Bachelor’s or Master’s degree in Computer Science

Tools

SQL

NoSQL

Job description

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Your role

As a Staff Software Engineer, you’ll own the Workforce Management product domain area and play a key leadership role in designing, building, and scaling our products and cloud infrastructure. You’ll work closely with product managers, designers, and other engineering leaders to develop efficient and effective product solutions while ensuring reliability, performance, and scalability across our systems.

This position reports to our Engineering Manager and has the opportunity to be based in our London Office, UK. Please note that this is a hybrid position, with an expectation of being in the office 2-3 times per week.

What you’ll do

• Define a 1-3 year roadmap/vision touching the WFM team charter.
• Write clear and complete architectural design documents that other team members can easily understand.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Develop and maintain the WFM web application and services using modern technologies.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Take on-call activities to support and resolve issues arising from QA and customers.
• Be responsible for deploying new releases on a weekly release cadence.
• Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring

• 10+ years of experience in software engineering.
• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
• Experience with databases, SQL/NoSQL.
• Experience with building reusable and modular components, both frontend and backend.
• Experience with mentoring junior engineers and helping them grow their skills.
• Experience with highly agile and iterative development processes.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.