Sr UX Researcher I

RELX INC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global information and analytics leader in London is seeking a UX Research Lead to shape user understanding and influence design strategy. You will utilize diverse research techniques and mentor junior researchers. The role focuses on customer needs, collaboration with teams, and data-driven decisions. Ideal candidates should have a solid grasp of UX research practices and a degree in a design field. The company offers competitive benefits, promoting a healthy work/life balance and development opportunities.

Benefits

Health care plans and benefits

Modern Family Benefits

Access to learning and development resources

Qualifications

• Deep understanding of UX research best practices and tools.
• Design and oversee user research initiatives, leveraging methods such as ethnographic studies.
• Build strong relationships across teams and functions.

Responsibilities

• Focus on customer and user needs by understanding use cases.
• Lead user-centred product design by mentoring junior team members.
• Use data-driven analysis to inform strategy.

Skills

UX research best practices

User research initiatives

Collaboration

Education

Bachelor's or Master's degree in a design subject

Tools

Usability testing tools

Analytics tools

Job description

About our Team

Elsevier’s Academic & Government (A&G) is committed to advancing research, education, and institutional Success through intelligent, purpose‑driven technology and analytics. From empowering faculty and researchers with tools like Interfolio and Pure to enhancing institutional planning, research assessment, and academic discovery, our solutions support the full research and education lifecycle. By integrating data, workflows, and insights across teaching, research, and strategic decision‑making, we help universities, colleges, funders, and governments navigate complexity, demonstrate impact, and drive meaningful outcomes in a rapidly evolving academic landscape.

About the role

Join us in shaping the future of the A&G business segment through impactful research. In this role, you’ll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You’ll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you’ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together.

Responsibilities

• Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors.
• Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions.
• Leads user‑centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity.
• Uses data‑driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision‑making.
• Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams.

Competencies

• Practices self‑development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work.
• Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day‑to‑day challenges.
• Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities.
• Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding.
• Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross‑team cooperation.
• Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion.

Requirements

• Deep understanding of UX research best practices and tools.
• Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics.
• Build strong relationships across teams and functions, fostering collaboration in research and design efforts.
• Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer.

• Health care plans and benefits
• Modern Family Benefits, including maternity, paternity, adoption and surrogacy
• Life assurance and accident policies
• Comprehensive pension and retirement plans
• Access to learning and development resources
• Your recruiter will advise you on the benefits package for your location

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.