Sr Technical Program Manager

External; North East; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology services company is seeking a Sr. Technical Program Manager in the UK. This role involves the end-to-end delivery of complex client software programs, aligning business strategy with execution. The ideal candidate will have a BS in Computer Science and a robust background in program management with at least 10 years of experience. Responsibilities include leading multi-track programs and ensuring quality delivery. A competitive salary and benefits package is offered, including health coverage and generous holidays.

Benefits

Group health coverage

Employee Assistance Programs

Life insurance

Employee discounts

Paid holiday schedule

Qualifications

• 10 years of program / project management experience.
• 5 years leading client-facing software delivery.
• Hands-on experience in a software delivery team.

Responsibilities

• Lead execution for multi-track client programs.
• Apply delivery and DORA metrics to measure progress.
• Communicate progress, risks, and recovery actions.

Skills

Program / project management

Leadership skills

Communication skills

Problem-solving skills

Proficiency in Jira

Proficiency in Confluence

Education

BS in Computer Science or related field

Tools

MS Project

Job description

Overview

Toshiba Global Commerce Solutions is seeking a Sr. Technical Program Manager. The Sr. Technical Program Manager (STPgM) owns the end-to-end delivery of complex client-facing software programs. This role turns business strategy into reality driving alignment across customer needs, product priorities, and technical delivery. The STPgM ensures every release is delivered on time with quality and measurable value using industry-standard delivery metrics to manage performance risk and predictability. When projects falter the STPgM moves fast stabilizing red and yellow programs, restoring confidence and driving outcomes. Up to 30% travel required.

Qualifications

• BS in Computer Science, Computer Engineering, or related field
• 10 years of program / project management with 5 years leading client-facing software delivery
• Proven background in retail tech, POS, SaaS, or large enterprise software
• Hands‑on experience as part of a software delivery team (development, testing, or equivalent technical role)
• Experience applying and improving DORA metrics and DevOps practices
• Demonstrated success stabilizing at‑risk (red / yellow) projects
• Proficiency in Jira, Confluence, MS Project, or equivalent tools
• Exceptional leadership, communication, and problem‑solving skills

Responsibilities

Program Delivery & Execution

• Lead and own execution for multi‑track client programs: scope, schedule, budget, and quality
• Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance
• Execute rapid recovery plans for troubled programs through structured root‑cause analysis and decisive action

Cross‑Functional Leadership

• Align engineering, QA, product, and client delivery to a single transparent plan
• Drive proactive communication—no surprises for clients or executives
• Partner with delivery and program leaders to enforce accountability and predictability across all programs

Technical Oversight & Quality

• Guard quality through readiness reviews, test validation, and SDLC discipline
• Lead root‑cause and post‑mortem reviews to harden future releases
• Leverage data to drive measurable gains in speed, stability, and reliability

Client Engagement

• Act as the single point of delivery accountability for assigned clients
• Communicate progress, risks, and recovery actions with clarity and confidence
• Build trusted partnerships through consistency, ownership, and transparent delivery

Continuous Improvement

• Use metrics, retrospectives, and trend data to evolve delivery playbooks
• Coach TPMs and project teams in risk anticipation, escalation, and resolution
• Foster a culture of urgency, ownership, and data‑informed decisions

Success Measures

• Programs delivered on time, within scope, and within budget
• Red / yellow programs recovered within two weeks
• Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR
• Strong client satisfaction and repeat engagement
• Playbooks and recovery models reused across delivery teams

About the Company

Toshiba Global Commerce Solutions is a dynamic, billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to major brands. Retail is changing quickly, and we welcome candidates who share our vision of a seamless, two‑way participatory shopping experience.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company‑provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO & Diversity

Toshiba Global Commerce Solutions is an equal opportunity / affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender identity, gender expression, and sexual orientation, or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail].

We at Toshiba Global Commerce Solutions firmly believe that our people are integral to the success of our customers. We are committed to Diversity, Equity, and Inclusion for all, focusing on the 5 Core Principles: Create, Outreach, Foster Belonging, Unleash Opportunity, and Culture of Transparency.