Senior Fulfillment Specialist

Bank of America; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial institution in Chester is looking for a Sr Fulfilment Specialist to manage treasury solutions for a diverse client base. Responsibilities include project managing implementations, coordinating with clients and internal teams, and supporting sales efforts. Candidates should have extensive client-facing experience, ideally in treasury management, and demonstrate strong organizational and problem-solving skills. Competitive benefits are offered, including private healthcare and a pension plan.

Benefits

Private healthcare

Competitive pension plan

Back-up childcare services

Flexible benefits

Access to wellbeing accounts

Employee Assistance Program

Charity contribution matching

Arts & Culture corporate membership

Volunteering opportunities

Qualifications

• Extensive experience in client facing roles, preferably in client servicing.
• Ability to deal with corporate clients positively and professionally.
• Experience in Treasury Management products and cash management solutions.

Responsibilities

• Project managing implementation of treasury solutions for clients.
• Creating and agreeing on implementation delivery timelines with clients.
• Coordinating with internal Business Partners and attending conference calls.

Skills

Client facing experience

Project management

Treasury Management products

Analytical skills

Tools

Excel

Job description

Overview

Job Description:

Job Title: Sr Fulfilment Specialist

Corporate Title: Officer

Location: Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description

Here at our Chester office, we’re currently seeking an Implementation Advisor to join our rapidly expanding Treasury Services team. Working with our varied multi-national client base you’ll provide day-to-day account servicing and management, resolving inquiries, managing the coordinated response and resolution of complex issues, and building solid and profitable relationships.

Whether you’re already working within Treasury Management or have had exposure to electronic operational cash management - if you’re a client professional looking to develop a career in banking then we’d love to hear from you. We’re particularly interested in those with stakeholder management skills and who are used to working in a fast-paced environment.

In return we not only offer the training and support you’d expect from a leading global bank but also the opportunity to grow your career right here in Chester. With exposure to a variety of financial products and the continued year-on-year growth of the team, we can offer excellent mobility and development.

Responsibilities

• Project managing the implementation of treasury solutions with new and existing clients to Bank of America - covering core product solutions / service offerings
• Working in partnership with the client to create and agree an implementation delivery timeline, clearly communicate the project status; identify issues, resolution steps and deadlines
• Coordinating with internal Business Partners as necessary
• Attending conference calls where specific cash management and client knowledge will assist with the execution of the solution
• Providing support and guidance to Sales Officers where required/requested during the sales process

What we are looking for

• Being able to demonstrate extensive experience with client facing roles, both orally and written, preferably within a similar client servicing function.
• Experience dealing with corporate clients at all levels in a positive and professional manner, with the ability to work under pressure
• Experience in Treasury Management products
• Project management/process coordination experience concentrating on cash management solutions for corporate organisations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM)

Skills that will help

• Self motivating, flexible, and able to work independent of direct supervision
• Problem solving/analytical and organizational skills
• General PC, Windows and Excel Knowledge

Benefits

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.