Sr. Director, Technology Enabled Services

IQVIA; Greater London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading global provider of healthcare intelligence is seeking a Senior Director to lead strategic and operational technology initiatives. This role involves managing multiple technology platforms, guiding the technology roadmap, and shaping operational strategies. Ideal candidates will have 12-15 years of experience, including senior management roles, with deep knowledge of the technology and bio-pharmaceutical sectors. Strong analytical and stakeholder management skills are essential. This is a full-time position based in Greater London.

Qualifications

• Minimum of 12-15 years working experience, including 5 years at the senior management level.
• Deep functional experience in technology and patient engagement data.
• Exceptional quantitative and analytical skills.

Responsibilities

• Define and execute technology strategies for business practices.
• Guide the technology roadmap across multiple businesses.
• Evaluate and recommend technology enhancements.

Skills

Business strategy

Technology leadership

Stakeholder management

Operational management

Analytical skills

Education

Bachelor's degree or equivalent

Job description

This is an exciting opportunity to join the PIERS (Patient Insights Experience and Registry) organization leadership team as a Senior Director with opportunities to grow. This role is unique with combined strategic and operational leadership responsibilities of the combined technology businesses focus on amplifying the patient voice including supporting patient generated evidence (patient experience data) and registries with life science medical device healthcare health authorities and patient advocacy groups.

This role will have responsibility for existing platforms including : COA (Clinical Outcome Assessments) Accelerator; Cronos Rater Services Platform; COAS Website Delivery; Quality Metric Licensing platform; HRS (Health Research Space); DHH (Digital Health Hub); Patient Experience and Support Applications (incl. key SmartWatch initiatives); IQVIA Connection; Clinical Insights; FHIR (Fast Healthcare Interoperability Resources ) and interoperability accelerator; and new technology & platforms being developed and acquired. Importantly this role will also be key to the interlock with eCOA and Patient Services. Supports revenue between $150M - $300M.

The successful candidate will be actively involved in shaping strategic operational and interlock technology strategies and priorities. The individual selected for this role will be partnering internally with Real World Solutions Research and Development Solutions Digital Products & Solutions and Regional Business Units while delivering on key initiatives. These businesses are a combination of Technology Enabled Services Licensing and Implementation Services and Strategic Scientific Consulting.

Essential Functions

COA (Clinical Outcome Assessments) Accelerator; Cronos Rater Services Platform; COAS Website Delivery; Quality Metric Licensing platform; HRS (Health Research Space); DHH (Digital Health Hub); Patient Experience and Support Applications (incl. key SmartWatch initiatives); IQVIA Connection; Clinical Insights; FHIR (Fast Healthcare Interoperability Resources) and interoperability accelerator; and new technology & platforms being developed and acquired.

• Strategic technology leadership : defines develops and executes the short and long term technology strategies and operating plans for business practices and ensures consistency with global business corporate and regional objectives.
• Guiding the technology roadmap across the multiple businesses and segments. Communicates business strategy major developments and new initiatives. Operational leadership over the technology platforms including.
• Evaluation and reduction of inherited technical debt.
• Definition of architecture patterns that solve current business challenges and optimize reuse across IQVIA to improve speed and quality of product development.
• Partner with PMO / Client Services; Product Management; GTM (Go-To Market) Strategic Science Licensing and Implementation Services for each practice deliverables including client presentations and client deliverables.
• Shepherd the IQVIA Interoperability accelerator including FHIR OMAP (Open Multimedia Applications Platform) EMEA Japan and APAC interoperability ingestion.
• Evaluate and recommend technology enhancements to streamline FHIR ingestion to improve throughput efficiency and effective ingestion into all IQVIA platforms both within your area of responsibility and the broader IQVIA interlocks.
• Partner with Corporate Development on strategic technology insourcing partnerships and / or acquisitions.
• Evaluate market and competitive environmental technology engineering development and AI evolution and recommend ongoing enhancements to our offerings and platforms.
• Develop content and approach to report on technology evolution and performance.
• Liaise and coordinate technology interlock with eCOA IHP and PCS; patient service; RDS; etc.
• Coordinate effective and consistent technology operational management review cadence.
• Collaborate with and influence the RWS R&DS DP&S and RBU Leadership teams and other stakeholders on technical business challenges issues and facilitate collaboration and resolution.
• Creates and maintains a positive working relationship with suppliers customers IQVIA teams and other key sources of information.

Minimum Education Experience & Specialized Knowledge Required

• Bachelors degree or equivalent and demonstrated operational or consulting experience.
• Minimum of 12-15 years working experience 5 years at the senior management level.
• Deep functional experience and in-depth knowledge of technology bio pharmaceutical industry and patient engagement data ingestion and interoperability a plus.
• Foundational understanding of managerial accounting.
• Demonstrated success building effective relationships with a broad spectrum of global stakeholders (e.g. senior leaders business and technical teams GTM and customers).
• Proven track record in delivery against targets.
• Excellent management analytical interpersonal organizational and operational skills.
• Presentation skills both verbal and written.
• Proven influencing skills at the senior management level have the presence and credibility to engage and influence senior leaders across multi-geographies and functions.
• Strong commercial marketing general management and financial skills required. Experience as a GM a plus.
• Knowledge of business and management principles - including planning process review co-ordination of people and resource and operational success measures.
• Exceptional quantitative and analytical skills and ability to think critically.
• Very strong Excel Word and PowerPoint skills.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at

Required Experience

Exec

Key Skills

• CCNP
• Children Activity
• Corporate Paralegal
• Graphic Designing
• Advertising
• Import & Export

Employment Type: Full-Time

Experience: years

Vacancy: 1