Sr. Customer Service Representative

PowerToFly; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known customer service provider in Liverpool is looking for a Senior Customer Service Representative. This role involves taking ownership of customer inquiries, processing orders, and resolving complex issues. The ideal candidate will have over 8 years of experience in customer service and possess excellent communication and organizational skills. The position offers an hourly rate between $23.37 and $31.15, with opportunities to work closely with sales and credit departments to enhance customer experiences.

Qualifications

• 8+ years Customer Service or related experience preferred.
• Able to manage multiple priorities and issues effectively.
• Detailed oriented with good follow-up skills.

Responsibilities

• Process customer orders.
• Answer customer inquiries regarding products and delivery.
• Resolve complex customer issues.

Skills

Excellent communication skills

Strong data entry skills

Organizational skills

Leadership skills

Project management skills

Education

High School Diploma or equivalent

Job description

Job Description

As a Senior Customer Service Representative, you'll take ownership of customer inquiries, expertly resolving complex issues and de‑escalating situations to ensure a seamless experience. Your responsibilities include processing orders, managing returns, and collaborating with sales and credit departments to exceed customer expectations.

Responsibilities

• Process customer orders

• Answer customer questions in regards to products, order time frames, delivery timeframes
• Process order changes when it is possible according to order procedures.
• Process and provide status on RMA‑Return Material Authorization
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Sets up new customer accounts
• Resolves complex customer issues and skillfully de‑escalates situations before they require management intervention
• Works closely with credit department to resolve credit issues
• Provides timely feedback to the company regarding customer's concerns
• Partners with sales team to meet and exceed customer service expectations
• Performs data entry tasks to maintain customer information database
• Notify management team for Rush orders to provide customer timely realistic resolution to their needs
• Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system
• Completes assigned work from supervisor, Quotes , Orders, etc

Qualifications

• High School Diploma or equivalent required.
• 8+ years Customer Service or related experience preferred.
• Excellent written, verbal and telephone communication skills.
• Strong data entry and organizational skills. Detailed oriented and good follow‑up skills
• Able to effectively manage multiple priorities and issues.
• Excellent leadership and and strong project management skills

Additional Information

The hourly rate for this position is $23.37 - $31.15/ hour.

The hiring [base salary / wage rate] range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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