Sportsbook Retail Customer Service Manager

Entain plc; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports betting company seeks a Retail Customer Service Manager in Birmingham. This role involves delivering exceptional customer service, handling bets, and maintaining shop standards in a dynamic environment. Ideal candidates will excel in customer interactions, have cash handling experience, and be problem-solvers. Flexible working hours are offered, including weekends and bank holidays, with a commitment to work-life balance. The position provides a salary of £13.00 per hour.

Qualifications

• Must have a passion for customer service and forming positive relationships.
• Experience with cash handling and processing transactions is required.
• Ability to handle customer complaints with empathy.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions accurately.
• Handle customer complaints with empathy.

Skills

Customer service

Problem-solving

Cash handling

Empathy

Job description

A leading sports betting company seeks a Retail Customer Service Manager in Birmingham. This role involves delivering exceptional customer service, handling bets, and maintaining shop standards in a dynamic environment. Ideal candidates will excel in customer interactions, have cash handling experience, and be problem-solvers. Flexible working hours are offered, including weekends and bank holidays, with a commitment to work-life balance. The position provides a salary of £13.00 per hour.