Sports Betting Retail Customer Service Manager

Entain plc; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading betting and gaming company in Southend-on-Sea seeks a Retail Customer Service Manager to deliver exceptional service and maintain shop standards. In this role, you'll handle customer transactions, resolve complaints, and build relationships to encourage repeat business. With flexible working hours and a commitment to work-life balance, this position in one of our dynamic shops offers a chance to thrive in a supportive environment.

Qualifications

• Experience in retail or customer service roles.
• Ability to handle complaints effectively.
• Strong interpersonal skills to build customer rapport.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and handle cash.
• Maintain high standards of the shop.
• Open and close the shop as a key holder.

Skills

Customer service

Problem-solving

Empathy

Communication

Cash handling

Job description

A leading betting and gaming company in Southend-on-Sea seeks a Retail Customer Service Manager to deliver exceptional service and maintain shop standards. In this role, you'll handle customer transactions, resolve complaints, and build relationships to encourage repeat business. With flexible working hours and a commitment to work-life balance, this position in one of our dynamic shops offers a chance to thrive in a supportive environment.