Sports Betting Retail Customer Service Lead

Entain; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent gaming company is seeking a Retail Customer Service Manager in Cardiff to deliver exceptional customer service and uphold high standards. You will engage with customers in a fast-paced betting shop environment and ensure smooth transactions. Ideal candidates should demonstrate a passion for customer service and effective communication skills. This role offers a competitive salary of £13.00 per hour, with a weekly rota of approximately 16 hours that requires flexibility for various shifts including weekends.

Benefits

Optional overtime subject to availability

Pension Scheme and annual ShareSave

Discounts with hundreds of retailers

Healthcare and wellbeing support

Development opportunities

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service!
• Ability to deal with challenging situations in a calm and professional manner.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Work towards defined targets and goals.

Skills

Customer service

Communication skills

Problem-solving

Self-motivated

Job description

A prominent gaming company is seeking a Retail Customer Service Manager in Cardiff to deliver exceptional customer service and uphold high standards. You will engage with customers in a fast-paced betting shop environment and ensure smooth transactions. Ideal candidates should demonstrate a passion for customer service and effective communication skills. This role offers a competitive salary of £13.00 per hour, with a weekly rota of approximately 16 hours that requires flexibility for various shifts including weekends.