Spa Supervisor - King Street Townhouse Hotel & Spa

THG Ingenuity; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Manchester is seeking a Spa Supervisor to join their luxury spa team. Responsibilities include ensuring high standards of treatment, supporting the spa manager, and delivering exceptional customer service. The ideal candidate has an NVQ level 3 in beauty therapy and experience in a spa or health club environment. This role offers competitive salary and various employee benefits including discounts and health services.

Benefits

Competitive Salary

Discounts across THG Brands

Onsite doctor

Complimentary meals during shifts

Increasing annual leave with service

Qualifications

• Specific experience in a spa or health club environment.
• Qualified to NVQ level 3 or equivalent.
• Proven ability to work as part of a team.

Responsibilities

• Monitor spa and treatment standards.
• Support the spa manager with tasks.
• Deliver exceptional treatments to guests.

Skills

Attention to detail

Customer service skills

Leadership qualities

Education

NVQ level 3 in beauty therapy or equivalent

Tools

ESPA products

Elemis products

Job description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

We are recruiting for an Spa Supervisor to join us at King Street Townhouse Hotel and Spa, Manchester’s premier health spa. Set in the heart of Manchester, King Street Townhouse Hotel and Spa offers exclusivity, unrivalled luxury and class leading facilities. With a state-of-the-art gym and magnificent health spa.

We are looking for a talented, passionate individual to join our successful spa team here at the club. You will be responsible for maintain the highest standard of professionalism in all areas of operation and carry out all treatments to our world-class standards.

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

Main Duties of the role

• To monitor spa and treatment standards and implement corrective action / training where required.
• Supporting the spa manager in all tasks set.
• Supporting the spa manager in driving the team's performance.
• To deliver exceptional treatments and hosting spa guests.
• High standards of presentation and cleanliness are maintained at all times.
• Delivering brand standards
• Ordering and stock taking
• Booking in clients and taking phone calls
• Achieving treatment and retail targets
• Knowledge in our brands
• NVQ level 3 beauty therapy or equivalent
• Previous Beauty therapy experience in a 5star / luxury background
• Natural leadership qualities

Requirements

• Specific experience within a spa / health club environment
• Qualified to NVQ level 3 or equivalent
• Experience with ESPA and Elemis is preferred but not essential
• Impeccable attention to detail and customer service experience
• Proven experience working as part of a successful team with excellent interpersonal skills

Benefits

• Competitive Salary
• Discounts across THG Brands (LookFantastic, MyProtein and many more)
• 50% discount on food purchased within Fuzen at Hale Restaurant and Member's Bar
• Onsite doctor
• Onsite physio
• THG Staff Discount

Job Description

Location: King Street Townhouse Hotel & Spa

Position: Full-Time, Permanent

Hours: 40 hours per week, variable shifts including some weekends (5 days a week)

Salary: Competitive, reflecting your skills and experience

King Street Townhouse Hotel & Spa is recruiting for a Spa Supervisor to join our team. Nestled in the heart of Cheshire, Hale Country Club & Spa is synonymous with exclusivity, luxury, and unparalleled facilities, including a state‑of‑the‑art gym and a magnificent health spa.

Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well‑being and lifestyle. The club features a state‑of‑the‑art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high‑tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community. Explore more about Hale Country Club here.

Primary Role Responsibilities

• Monitor and uphold spa and treatment standards, implementing training as necessary.
• Support the Spa Manager in daily tasks and driving team performance.
• Deliver exceptional treatments and host spa guests with the utmost professionalism.
• Maintain high standards of presentation and cleanliness.
• Adhere to brand standards and ensure compliance.
• Manage ordering and stock taking.
• Handle client bookings and phone inquiries.
• Achieve treatment and retail targets.
• Possess extensive knowledge of our brands.
• Conduct team training and inductions.

Benefits

• 50% off dining at Hale Country Club & Spa and discounted membership
• Exclusive room rates for you and your family at King Street Townhouse Hotel
• 20% off dining at King Street Townhouse Hotel
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

Applicant Requirements

• Specific experience in a spa / health club environment.
• Qualified to NVQ level 3 in beauty therapy or equivalent.
• Training in ESPA products and treatments or similar.
• Impeccable attention to detail with a strong customer service background.
• Proven ability to work as part of a successful team with excellent interpersonal skills.
• Natural leadership qualities.

APPLY

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.