Spa Receptionist & Guest Experience Host

Eden Hotel Collection; Royal Leamington Spa; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hospitality group in Royal Leamington Spa is seeking a Spa Receptionist to ensure guests feel welcomed and relaxed. You will provide essential information about hotel services and create an inviting atmosphere for all spa visitors. Ideal candidates possess natural people skills, are tech-savvy, and can manage bookings effectively. Join a values-led team with a commitment to employee wellbeing and a supportive workplace culture.

Benefits

31 days of leave, increasing to 33 with service

Monthly tips shared fairly

Discounts at 800+ retailers

Health and wellness plans

Cycle-to-Work and EV leasing options

Discounted stays and spa treatments

Employee rewards platform

Free parking and meals on duty

Enhanced family-friendly policies

Qualifications

• Well presented and able to manage bookings effectively.
• Experience in hospitality or a similar environment is a plus.
• Ability to build rapport with guests and provide great service.

Responsibilities

• Welcome customers warmly and ensure they feel at ease.
• Provide information on hotel services during their stay.

Skills

Natural people skills

Tech savvy

Confident presentation

Tools

Prem Spa booking engine

Job description

A prestigious hospitality group in Royal Leamington Spa is seeking a Spa Receptionist to ensure guests feel welcomed and relaxed. You will provide essential information about hotel services and create an inviting atmosphere for all spa visitors. Ideal candidates possess natural people skills, are tech-savvy, and can manage bookings effectively. Join a values-led team with a commitment to employee wellbeing and a supportive workplace culture.