Spa Receptionist

Fairmont Hotels & Resorts; St Andrews; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in Scotland is looking for a Spa Receptionist to be the welcoming face of their serene retreat. Responsibilities include managing bookings, ensuring guest comfort, and supporting daily operations. Ideal candidates will have strong communication skills and a passion for hospitality. The role offers opportunities for growth, employee discounts, and on-the-job training. Join a collaborative team dedicated to delivering exceptional guest experiences.

Benefits

Staff shuttle service to/from St Andrews

Complimentary staff canteen

50% off dining

Employee rates for Spa treatments

Access to gym and pool services

Growth opportunities

On-the-job training

Regular social events

Qualifications

• Ability to provide a warm and professional welcome to all spa guests and members.
• Previous experience in a spa, beauty, or hospitality environment is an advantage.
• Strong team player who thrives in a guest-focused setting.

Responsibilities

• Offer a warm and professional welcome to spa guests and members.
• Manage bookings and appointments efficiently.
• Support the daily operations of the spa.

Skills

Warm communication

Organisational skills

Detail-oriented

Guest-focused

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Spa Receptionist | Permanent | Full-time

Step into a world of calm, care, and connection. We’re looking for a Spa Receptionist who will be the welcoming face of our serene retreat — someone who brings warmth, professionalism, and genuine hospitality to every guest and member experience.

As the first point of contact, you’ll set the tone for relaxation and renewal, ensuring each guest feels valued, comfortable, and completely at ease from the moment they arrive.

What You’ll Be Doing

• Offering a warm and professional welcome to all spa guests and members.
• Providing robes, towels, and locker keys with thoughtful attention to detail.
• Sharing your knowledge of our spa facilities, treatments, and memberships to enhance the guest journey.
• Managing bookings and appointments efficiently — in person and over the phone.
• Handling cash and card transactions with accuracy and care.
• Supporting the daily operations of the spa, including opening and closing duties.
• Taking an active role in building a strong, collaborative team environment.
• Developing a deep understanding of our treatments, spa products, and overall service offering.
• Remaining flexible — stepping in where needed to ensure a smooth and relaxing experience for every guest.

Qualifications

• A warm, approachable communicator with a passion for wellness and hospitality.
• Organised and detail-oriented, with a calm and confident manner.
• Previous experience in a spa, beauty, or hospitality environment is an advantage.
• A team player who thrives in a guest-focused setting.
• Eligible to work in the UK

Additional Information

• Staff shuttle service to / from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events