Spa Operations Team Leader

The Scarlet Hotel; Newquay; On-site; GBP 29,000; Full time

Job summary

A coastal luxury hotel in Newquay is seeking a Spa Operations Team Leader to oversee the daily spa operations and enhance guest experiences. The role requires strong leadership and organizational skills, with a passion for delivering exceptional service in a nurturing environment. Join a team that values work-life balance and offers various employee benefits, including a competitive salary and career progression opportunities.

Benefits

Competitive salary of £28,683.20PA plus tips

Learning and internal career progression opportunities

28 days holiday per year

40% off food and drinks

Health Shield Healthcare Plan

Team accommodation available

Qualifications

• Strong leadership and mentoring skills.
• Excellent communication and organizational abilities.
• Experience in spa, leisure, or hospitality operations.
• Ability to thrive in a dynamic, fast-paced environment.

Responsibilities

• Oversee day-to-day operation of spa facilities, including pools and treatment spaces.
• Ensure smooth guest journeys and anticipate challenges.
• Lead by example in upholding standards and fostering care.
• Coordinate with wider hotel teams for seamless guest experiences.

Skills

Leadership

Communication

Organizational skills

Customer service

Team development

Job description

Are you passionate about creating unforgettable spa experiences?

Do you thrive on smooth operations and seamless guest journeys?

Would you like to work in a stunning coastal spa setting?

Here at RED Hotels, we believe in creating nurturing, immersive, and
inspiring spa experiences. Our Spa Operations Team Leaders are the
driving force behind our guest journey, ensuring every detail runs
smoothly and that both our team and guests feel supported and cared
for.

What makes a RED Spa Operations Team Leader?

• Are you a natural leader with a calm and organised approach?
• Do you take pride in creating seamless experiences that flow
  effortlessly?
• Are you passionate about operational excellence, standards, and
  guest care?
• Can you support and motivate a team while keeping the bigger
  picture in mind?

Our Operations Team Leaders bring our spas to life by coordinating the
day-to-day running of facilities and guest journeys. With strong
leadership, a talent for organisation, and a drive for continuous
improvement, you’ll ensure that guests enjoy exceptional spa experiences
while the team works in a well-supported, efficient environment.

Who do we want?

This is a leadership role focused on smooth operations, outstanding
standards, and enhancing guest experiences across both hotel sites. You
will be a mentor and operational lead for our Spa Hosts, ensuring the spa
facilities are maintained to the highest level, the team feels supported,
and that our ethos of holistic and sustainable hospitality shines through
every detail.

Key Responsibilities:

• Support, nurture, and inspire our spa hosts and therapists to
  deliver 5-star guest experiences
• Oversee the day-to-day operation of spa facilities, including pools,
  thermal rooms, hot tubs, hammam, and treatment spaces
• Ensure smooth guest journeys from arrival to departure,
  anticipating and resolving challenges before they arise
• Lead by example, upholding standards and fostering a culture of
  care, efficiency, and attention to detail
• Coordinate with the wider hotel teams to align spa operations with
  overall guest experience
• Monitor and maintain operational systems, safety standards, and
  sustainability practices
• Support in team scheduling, communication, and daily briefings to
  ensure smooth running of the department

Skills & Experience:

• Strong leadership and mentoring skills
• Excellent communication and organisational abilities
• Experience in spa, leisure, or hospitality operations
• Passion for delivering exceptional guest experiences
• Ability to thrive in a dynamic, fast-paced environment
• A collaborative mindset with a focus on team development and
  wellbeing

What do you get?

As a family-owned, independent Cornish business, we put our talented
team at the heart of everything we do. We offer a positive work-life
balance, a nurturing work environment, and a range of benefits that
make our hotels a fantastic place to work:

• Competitive salary of £28,683.20PA plus tips
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract for 40 hours (5 days a week) with 28 days
  holiday per year (29 after 1 year)
• Long service scheme – enjoy a free stay at Bedruthan after your
  first year!
• 40% off food and drinks, plus discounts on hotel services
• Local partnership discounts
• Health Shield Healthcare Plan
• On-site team accommodation available

Perched on the rugged cliffs of North Cornwall, Bedruthan and Scarlet
have always been pioneers in hospitality, offering immersive wellness
experiences. When you join our team, you become part of one of the most
exciting independent hospitality companies in the UK.

Joining our team isn’t just a job — it’s a lifestyle choice!