Solutions Engineer

Clarity (formerly Anecdote); City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading AI solutions company in the UK seeks a Solutions Engineer to serve as the technical liaison between customers and internal teams. The role involves designing system integrations and ensuring successful implementation of AI technologies. Candidates should possess a relevant degree, over five years of experience in solutions engineering, and strong communication skills. This position offers competitive compensation and benefits, alongside a chance to innovate in a rapidly growing field.

Benefits

Competitive compensation

Equity

Benefits

Qualifications

• 5+ years’ experience in enterprise software pre‑sales, solutions engineering, or technical consulting.
• Familiarity with AI/ML concepts and modern CX ecosystems.
• Proven ability to manage technical proofs and integrations.

Responsibilities

• Act as the primary technical advisor for customers and partners during pre‑sales.
• Design and deliver proofs of concept and product demos.
• Partner with Sales and Product teams to identify gaps and opportunities.

Skills

Technical communication

Presentation skills

Analytical skills

Stakeholder management

Problem-solving abilities

Fluency in Arabic

Education

Bachelor’s degree in Engineering, Computer Science, or related field

Tools

Zendesk

Genesys

Intercom

Job description

Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting‑edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are trusted by industry leaders like OpenAI, GrubHub, STC, and Tabby, and have investors such as Prosus Ventures, STV AI Fund (backed by Google), and angels from Open AI and Google. With 25% month‑on‑month growth and over 300% net revenue retention, this is a unique opportunity to join a hyper‑growth AI company and redefine an industry.

Role Overview

As a Solutions Engineer at Clarity, you’ll serve as the technical bridge between our customers, partners, and internal teams. You’ll work closely with Product, Design, and AI Engineering to prototype and validate new capabilities, ensuring that every Clarity deployment is technically sound and business‑aligned. Your work will shape how leading organizations adopt generative AI for customer experience — from designing integrations and demos to driving successful implementations.

Responsibilities

• Act as the primary technical advisor for customers and partners during pre‑sales and implementation.
• Design and deliver proofs of concept, product demos, and solution prototypes tailored to customer needs.
• Partner with Sales and Product teams to identify gaps and opportunities where Clarity adds value.
• Lead technical integration discussions with enterprise customers, ensuring smooth deployment and scalability.
• Provide feedback from the field to inform product development and roadmap decisions.
• Conduct training sessions and workshops for customers and partners to ensure successful adoption.
• Collaborate on strategic account plans that drive long‑term customer success and expansion.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent experience).
• 5+ years’ experience in enterprise software pre‑sales, solutions engineering, or technical consulting.
• Strong technical communication and presentation skills — able to explain complex concepts clearly to diverse audiences.
• Familiarity with AI/ML concepts and modern CX ecosystems (e.g., Zendesk, Genesys, Intercom).
• Proven ability to manage technical proofs, integrations, and deployments with enterprise customers.
• Strong analytical and problem‑solving abilities; comfortable working in fast‑paced, ambiguous environments.
• Excellent collaboration and stakeholder management skills.
• Fluency in Arabic.

Why Clarity

• Build the future of AI‑powered customer service from the ground up.
• Freedom to experiment, prototype, and innovate in an emerging category.
• Competitive compensation, equity, and benefits.
• Join a collaborative, mission‑driven team that values creativity, speed, and impact.