Solutions Architect - CCAS/IVR

ZipRecruiter; London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A tech recruitment platform is seeking an experienced architect in London. The role demands strong expertise in designing voice-based enterprise applications and proficiency in cloud platforms like AWS. The ideal candidate will lead distributed teams, employing SAFe Agile methodologies to drive product and platform improvements. This hybrid role requires 2-3 days onsite each week.

Qualifications

• 8+ years of hands-on architecture experience in designing voice-based enterprise applications.
• Deep experience in application/system architecture.
• Proven track record of engineering leadership in a fast-paced, global environment.

Responsibilities

• Design and guide large-scale software programs using SAFe Agile methodologies.
• Lead software planning and set technical direction for distributed teams.
• Reduce deployment complexity through standardization and automation.

Skills

Strong background in contact center platforms (CCaaS/IVR)

Proficiency with cloud platforms (ideally AWS)

Ability to communicate complex architectural concepts

Familiarity with speech recognition technologies

Expertise in designing large-scale software programs

Proficiency in leading software planning

Job description

Overview

Job Description

Responsibilities

• Strong background in contact center platforms (CCaaS/IVR) and conversational AI/NLP technologies
• Proficiency with cloud platforms (ideally AWS) and modern architecture paradigms (microservices, APIs, event-driven design)
• Ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders
• Familiarity with speech recognition, text-to-speech, dialog orchestration and AI/ML pipelines
• Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies
• Proficiency in leading software planning, estimation, and setting technical direction for distributed teams
• Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design

Qualifications

• 8+ years of hands-on architecture experience in designing voice-based enterprise applications
• Deep experience in application/system architecture, preferably within large-scale enterprise environments
• Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment
• Strong organizational, interpersonal, and influencing skills, with a collaborative mindset
• Experience using customer and usability feedback to drive continuous product and platform improvements

Hybrid role in London- 2/3 days onsite in a week.