Software Support Coordinator

Rise Technical Recruitment Limited; Bridgwater; On-site; GBP 28,000 - 35,000; Full time

Job summary

An established IT solutions provider based in Bridgwater is seeking a Software Support Coordinator. This role involves supporting SME clients with software implementation, providing technical support, and facilitating training sessions. The ideal candidate will have a background in IT support and a clear understanding of SME challenges in technology. This office-based position offers development and training opportunities in a client-facing environment, Monday to Friday.

Benefits

Extensive training

Development opportunities

Potential for overtime

Qualifications

• Experience in IT Support or IT Engineering roles.
• Strong understanding of SME clients' needs and challenges.
• Confidence in written and verbal communication.

Responsibilities

• Provide pre-sales demos and software implementation support.
• Bridge communication between clients and technical teams.
• Handle troubleshooting and client training effectively.

Skills

Client-focused approach

IT proficiency

Communication skills

Understanding of SME IT challenges

Tools

PowerBI

SQL

Prince2

Job description

Software Support Coordinator

Bridgwater (Office Based)

£28,000 - £35,000 + Development + Extensive Training

An excellent opportunity awaits a customer and IT-minded professional to join an established IT solutions provider in a role offering great variety, strong development, and extensive training opportunities.

This company is a well-established IT services business providing technology solutions and support services to SME businesses across England.

In this role, you will bridge the gap between clients and technical teams by providing pre‑sales technical and post‑sales IT implementation support. You will ensure troubleshooting, systems configuration, and user training are completed effectively based on a strong understanding of each client's technical and business needs. Training includes IT systems and software such as PowerBI and SQL, as well as project management certifications such as Prince2. This role is based on‑site in Bridgwater, Monday to Friday.

The ideal candidate will have a strong understanding of SMEs and the IT and business challenges they face. You will be IT proficient, coming from IT Support or IT Engineering backgrounds and looking for a more client‑facing role, or a client‑focused person looking to move into a more IT or software support‑focused position with long‑term development and progression.

This is a fantastic opportunity to join an established IT solutions provider in a client‑facing IT role offering great development, training, and long‑term growth.

The Role:

• Support SME clients with software implementation - from pre‑sales demos through to configuration, training, and troubleshooting
• Act as the bridge between clients and technical teams
• Client‑focused, technical IT position with strong training and development opportunities
• Office‑based in Bridgwater, Monday to Friday, with overtime opportunities

The Person:

• IT or software systems proficient, looking for a client‑focused technical role
• Good understanding of SME IT and business challenges
• Confident written and verbal communicator
• Keen to progress and develop in IT solutions and support
• Within commutable distance to Bridgwater, with full UK right to work

Reference Number: BBBH 264462

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment.