Software Support Coordinator

Onyx-Conseil; Bridgwater; On-site; GBP 28,000 - 35,000; Full time

Job summary

An established IT solutions provider in Bridgwater seeks a Software Support Coordinator to support SME clients with software implementation and bridge the gap between clients and technical teams. The ideal candidate is IT proficient with a strong understanding of SME challenges and is looking for a client-focused role with extensive training and development opportunities. This position offers an office-based work environment from Monday to Friday, with additional overtime opportunities.

Benefits

Development opportunities

Extensive training

Overtime opportunities

Qualifications

• Strong understanding of SMEs and their IT/business challenges.
• IT proficient, preferably from IT Support or IT Engineering backgrounds.
• Keen to develop in IT solutions and support.

Responsibilities

• Support SME clients with software implementation.
• Act as the bridge between clients and technical teams.
• Provide training, troubleshooting, and configuration.

Skills

Client-focused IT support

Technical troubleshooting

Communication skills

Understanding of SME IT challenges

Tools

PowerBI

SQL

Prince2 certification

Job description

Software Support Coordinator

Bridgwater (Office Based)

£28,000 - £35,000 + Development + Extensive Training

An excellent opportunity awaits a customer and IT-minded professional to join an established IT solutions provider in a role offering great variety, strong development, and extensive training opportunities.

This company is a well-established IT services business providing technology solutions and support services to SME businesses across England.

In this role, you will bridge the gap between clients and technical teams by providing pre‑sales technical and post‑sales IT implementation support. You will ensure troubleshooting, systems configuration, and user training are completed effectively based on a strong understanding of each client's technical and business needs. Training includes IT systems and software such as PowerBI and SQL, as well as project management certifications such as Prince2. This role is based on‑site in Bridgwater, Monday to Friday.

The ideal candidate will have a strong understanding of SMEs and the IT and business challenges they face. You will be IT proficient, coming from IT Support or IT Engineering backgrounds and looking for a more client‑facing role, or a client‑focused person looking to move into a more IT or software support‑focused position with long‑term development and progression.

This is a fantastic opportunity to join an established IT solutions provider in a client‑facing IT role offering great development, training, and long‑term growth.

The Role:

• Support SME clients with software implementation - from pre‑sales demos through to configuration, training, and troubleshooting
• Act as the bridge between clients and technical teams
• Client‑focused, technical IT position with strong training and development opportunities
• Office‑based in Bridgwater, Monday to Friday, with overtime opportunities

The Person:

• IT or software systems proficient, looking for a client‑focused technical role
• Good understanding of SME IT and business challenges
• Confident written and verbal communicator
• Keen to progress and develop in IT solutions and support
• Within commutable distance to Bridgwater, with full UK right to work

Reference Number: BBBH 264462

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment.