SMB Customer Success Manager | Hybrid & Equity Options

Turtl; City Of London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading software company in London is seeking a Customer Success Manager to oversee the complete lifecycle of customer accounts, ensuring satisfaction and retention. The ideal candidate will leverage tools like HubSpot to drive customer engagement and identify upsell opportunities. Strong relationship-building skills and a customer-centric mindset are essential, along with an ability to thrive in a fast-paced environment with a dynamic team.

Benefits

Competitive salary

Share options

Generous holiday allowance

Private medical insurance

Gym discounts

Wellness perks

Qualifications

• Experience in Customer Success using various tools.
• Proven results in managing customer relationships.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage customer accounts to ensure adoption and retention.
• Accountability for renewals and upsells within customer base.
• Identify and report risks and opportunities effectively.
• Foster relationships with customer champions and stakeholders.

Skills

Customer-centric mindset

Strong relationship building

Creative problem solving

Organizational skills

Communication skills

Tools

HubSpot

Planhat

Notion

Google Suite

Job description

A leading software company in London is seeking a Customer Success Manager to oversee the complete lifecycle of customer accounts, ensuring satisfaction and retention. The ideal candidate will leverage tools like HubSpot to drive customer engagement and identify upsell opportunities. Strong relationship-building skills and a customer-centric mindset are essential, along with an ability to thrive in a fast-paced environment with a dynamic team.