Slots Host: Guest Service & Operations

Merkur Casino; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading gaming company in Bristol is seeking customer service staff to ensure first-class service and maintain high standards throughout the venue. Responsibilities include cleaning, customer interactions, and assisting with promotions. Ideal candidates will have experience in retail or hospitality, be flexible, and demonstrate excellent communication skills. Benefits include 28 days holiday, a quarterly bonus scheme, and career progression opportunities.

Benefits

28 days holiday

Quarterly bonus scheme

Contributory pension scheme

Life assurance

Employee discounts

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Experience delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.

Responsibilities

• Ensure venue housekeeping is always of the highest possible standard.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer actions and behaviour for disruptions.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly.
• Deliver customer service in line with company standards.
• Own and resolve customer issues.
• Interact with customers and log interactions as required.

Skills

Excellent communication skills

Customer service experience

Teamwork

Attention to detail

Flexibility

Job description

A leading gaming company in Bristol is seeking customer service staff to ensure first-class service and maintain high standards throughout the venue. Responsibilities include cleaning, customer interactions, and assisting with promotions. Ideal candidates will have experience in retail or hospitality, be flexible, and demonstrate excellent communication skills. Benefits include 28 days holiday, a quarterly bonus scheme, and career progression opportunities.