SLE Workforce Administrator

NHS; Upper Boat; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Wales is looking for an SLE Workforce Administrator to provide customer and administrative support to trainees in their employment journey. The role requires excellent interpersonal skills, the ability to prioritize tasks, and experience in a busy environment. Responsibilities include handling queries, maintaining records, and liaising with various stakeholders. This position supports administrators and requires flexibility in working location, contributing to a commitment to an inclusive workplace.

Benefits

Comprehensive benefits package

Agile working approach

Qualifications

• Previous administrative experience in a busy environment.
• Evidence of building relationships with external clients.
• Experience with NHS Jobs or equivalent electronic job sites.

Responsibilities

• Provide customer and administrative service to trainees.
• Liaise with stakeholders regarding employment queries.
• Maintain employment records of trainees.

Skills

Excellent interpersonal skills

Ability to prioritize

Communication skills

Ability to use Microsoft packages

Experience in a busy working environment

Education

GCSE or NVQ Level 3

Job description

The SLE Workforce Administrator will provide a professional and responsive customer and administrative service to all resident doctors, dentists and trainee pharmacists on recognised training programmes across NHS Wales.

The post holder will be the first point of contact for any queries related to the trainees employment and will be required to liaise with the SLE team as well as HEIW, Health Boards and GP Practices. They will play a pivotal role in providing the administrative support in the trainees employment journey from recruitment to the point they complete their training programme.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

A professional and responsive customer and administrative service will be required therefore we would be looking for a candidate with experience in a busy working environment who is the ability to prioritise and work under pressure. There will be a requirement to deal with multiple stakeholders including trainees, HEIW, Health Boards and GP practices therefore excellent interpersonal and communication skills are essential. There would be a requirement for the successful candidate to have the ability to work with a number of different Microsoft packages.

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.

Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.

We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.

Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Job responsibilities

The post holder will be the first point of contact for the SLE team for any employment queries that are received, they would be responsible for triaging the calls and e-mails received and resolving routine queries. The post holder would provide comprehensive administrative support during the annual recruitment programme supporting the team during the busy onboarding and changeover period. They would be responsible for maintaining all employment records of trainees including personal files, sickness absence and employment requests received from trainees.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Person Specification

Other

• Able to work flexibly in a busy team environment
• Ability to travel to NHS Wales sites, GP Practices and Dental Practices across Wales
• Ability to use Microsoft packages

Knowledge and Skills

• GCSE or NVQ Level 3
• Previous administrative experience in a busy environment
• Evidence of interactive relationships with external clients and the general public.
• Outstanding interpersonal skills, demonstrating an ability to build relations and influence at all levels with internal managers and external workers.
• Fully competent in the use of NHS Jobs and or equivalent electronic job sites and human resource management systems.
• Recruitment experience in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.