Site Security Manager

City Group Recruitment; Royal Tunbridge Wells; On-site; GBP 33,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a confident and experienced Security Manager to take full ownership of security operations at a busy retail site in Royal Tunbridge Wells. The ideal candidate will manage a team of officers, ensuring the safety of staff and customers while maintaining high security standards. Responsibilities include overseeing day-to-day operations, training staff, and conducting risk assessments. The position offers competitive salary and benefits alongside opportunities for career development.

Benefits

Career development opportunities

Supportive team environment

Training and upskilling

Qualifications

• Previous experience in a security management or senior supervisory role, preferably in retail.
• SIA Door Supervisor Licence required; CCTV Licence is a plus.
• Strong leadership and problem-solving skills essential.

Responsibilities

• Manage day-to-day security operations and team performance.
• Roster planning and staff coverage management.
• Conduct training and performance reviews for team members.

Skills

Leadership

Communication

Problem-solving

Incident handling

Report writing

IT systems

Education

SIA Door Supervisor Licence

CCTV Licence

Job description

Job Title: Security Manager

Location: Tunbridge Wells (TN1)

Salary: £16.50 per hour | Approx. £34,320 per year (based on 40 hours/week)

Job Type: Permanent, Full-Time

Working Hours: Flexibility required mixture of day and night coverage; Saturdays required initially

Job Description

We’re seeking a confident and experienced Retail Security Manager to take full ownership of security operations at a busy retail site. You'll be responsible for ensuring the safety of staff and customers, managing a team of officers, and maintaining high security standards across the premises.

This is a hands‑on management role ideal for someone who thrives in a fast‑paced retail environment and is ready to lead by example.

Key Responsibilities

• Manage day‑to‑day security operations and team performance
• Roster planning, holiday/absence management, and staff coverage
• Conduct 1:2:1s, train new officers, and upskill the existing team
• Ensure visibility across all shifts, including weekends and nights
• Work every Saturday initially to support peak trading
• Monitor CCTV, handle incidents, and complete clear reports
• Complete risk assessments and site audits annually
• Create and update SOPs and Assignment Instructions
• Review and implement changes in line with Martyns Law
• Manage on‑site Health & Safety, incident handling, and reporting
• Produce monthly service reports and analyse incident data
• Report to the support team and liaise with site and emergency services

Requirements

• Previous experience in a security management or senior supervisory role (retail preferred)
• SIA Door Supervisor Licence (CCTV Licence desirable)
• Strong leadership, communication, and problem‑solving skills
• Flexible with working hours including evenings and weekends
• Confident handling incidents and maintaining professional conduct
• Competent with report writing and basic IT systems

What We Offer

• Career development and progression opportunities
• Supportive and professional team environment
• Training and upskilling opportunities
• Pension, uniform provided

City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age.