Site Coordinator (MC142)

Paymán Club; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality management company in Cambridge is seeking a dedicated Operations Manager to oversee all hotel operations. Responsibilities include managing on-site staff, ensuring excellent guest experiences, and handling maintenance tasks. The ideal candidate should have strong management skills, experience in customer service, and be comfortable with technology. Flexibility in working hours is essential as the position requires managing needs during weekdays and weekends. Competitive salary starting from £28,000 annually.

Qualifications

• Experience in managing property and teams effectively.
• Ability to handle guest complaints professionally.
• Adept at using technology for operational tasks.

Responsibilities

• Manage all on-site team members at the hotel.
• Oversee maintenance and repairs for guest areas.
• Respond to guest complaints in a timely manner.
• Ensure smooth check-in and check-out processes.

Skills

Management

Customer Service

Problem Solving

Flexibility

Technology Proficiency

Tools

Zeevou

Job description

Job Type: Full-time

From Mid-February

Pay: starting from £28,000.00 per year

Contract: Self-employed / Permanent Position

Your own transport to and from work.

Ability to work flexibly – weekdays, weekends, public and bank holidays, as required.

We are looking for a cheerful, dedicated and responsible people’s person with a passion for making memorable experiences for guests. You will act as the brand ambassador and representative for the company. In this role, you will report to the Operations team.

Your key responsibilities include ensuring the smooth flow of all operational activities required for the hotel, providing support to the guests to ensure a pleasurable experience for them, overseeing all maintenance related activities and handling any urgent requirements.

You should have experience with managing property and people. You will need to be adept with working with technology - on computers and on phones.

Key responsibilities

On-site team members

• Manage all on-site team members at the hotel (creating shifts, ensuring attendance)
• Oversee their daily rosters and ensure that work is completed.
• Responsible for ensuring that billing hours match work performed.
• Rosters to be shared with the remote team for final approval.

Cleaning and Maintenance tasks

• Share weekly reports for all maintenance issues with status of resolution
• Proactively checking the property for damage and overseeing the fixing of small breakages before they become urgent. Example: fix a crack before it becomes a large leakage
• Keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
• Oversee maintenance and repairs in individual rooms and common areas
• Extract/Prepare Check-out List for Housekeeping to check when rooms need to be cleaned.
• Oversee the cleaning of the outside and public areas of the hotel and ensuring they are prepared for the guests.

Guest related responsibilities

• Respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
• Ensure smooth check-in and check-out
• Manage Special requests (such as birthday celebrations, engagement parties, etc.)
• Encourage guests at Check-out to book directly on Payman Club for a 10% discount.
• Encourage guests to leave a review for the service they received and notify the office if they do.

Miscellaneous

• Ensure the overall safety and security of the hotel
• Inventory management
• Order supplies
• Understand Zeevou and our in-house technology
• To ensure compliance related to fire regulations, water management, metre reading, monthly check of key logs
• Ensure that the relevant certifications are in place regarding safety and regulation of the hotel