Site Administrator

Moto Hospitality; Lancaster; On-site; GBP 29,000; Full time

Job summary

A leading hospitality company is seeking a Site Administrator to handle day-to-day site operations in Lancaster. The role involves supporting the Site Operations Manager, collaborating with various teams to ensure standards are met while managing site documentation and recruitment. Ideal candidates will be organized and possess excellent communication skills, capable of working in a fast-paced environment with a focus on customer service and team delivery.

Benefits

Up to 60% colleague discount

Enhanced benefits including pension and life assurance

Development opportunities including funded qualifications

Qualifications

• Experience in site administration activities.
• Ability to maintain confidentiality and handle sensitive data.
• Skills in supporting recruitment and resolving customer issues.

Responsibilities

• Work closely with cleaning partners to maintain site standards.
• Support recruitment during peak times and resolve customer issues.
• Maintain site personal files and documentation.

Skills

High level of trust, discretion, and confidentiality

Organised, flexible and able to use own initiative

Excellent written and oral communication skills

The ability to influence at all levels

Ability to learn and think quickly

Experience in leading a team

Team and delivery focused

Experience of working in a fast paced environment

Job description

Overview

Site Administrator £28,750 per annum - 40 hours per week. Working hours: between 7am and 5:30pm. Address: Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU. An exciting opportunity has arisen for an experienced administrator to support our Site, taking responsibility for day-to-day site administration activities and enabling the Site Operations Manager and Department Managers to focus more time on standards, sales and the customer and colleague experience. You will need to work closely and communicate with site colleagues at all levels, Central Support, and external business partners to collaboratively deliver site targets.

What we offer:

• Up to 60% colleague discount for you, family, and friends
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Department Manager

Responsibilities

• Work closely, and liaise with GSA, our cleaning partner, to deliver site cleanliness standards.
• Consulted on the department uniform spend to ensure site budget is achieved annually.
• Support weekly fire checks and alarm tests (and duty checks once weekly).
• Review site maintenance jobs for escalation and quotation on our online platform, escalate where needed to SOM outstanding jobs and reviewing and acting on messages.
• Accountable for the delivery and relationship at site for ground works.
• Accountable for the implementation of gaming compliance, KPI’s, processes, minimising smart safe peaks and solving claims when on site.
• Ensure the site personal files are maintained by DM’s with the appropriate handling of sensitive data.
• Prepare Return to Work documentation, note taking in ER meetings, onboarding, E-Learning, celebrating success and be a Dayforce champion.
• Support Department Managers with recruitment in peak times.
• Support the resolution of customer issues in a timely manner.

Key Skills / Experience

• High level of trust, discretion, and confidentiality
• Organised, flexible and able to use own initiative
• Excellent written and oral communication skills
• The ability to influence at all levels, both internally and externally
• Ability to learn and think quickly
• Experience in leading a team
• Team and delivery focused
• Experience of working in a fast paced and challenging environment

How to Apply

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