Single Point of Access Administrator

Oxleas NHS Foundation Trust; City Of London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading NHS healthcare provider in London is looking for an experienced Administrator to join the Greenwich Single Point of Access Team. The successful candidate will coordinate referrals and messages and support patient care within a friendly environment. Candidates should possess excellent IT literacy, attention to detail, and effective communication skills. This is an excellent opportunity to work in an impactful role within healthcare.

Qualifications

• Experience in an administrative capacity, ideally in healthcare.
• Ability to handle calls and relay messages effectively.
• Demonstrated teamwork and communication skills.

Responsibilities

• Provide an efficient liaison service for referrals and messages.
• Accurately record and prioritize referrals received by various channels.
• Manage difficult clients sympathetically and professionally.

Skills

IT literacy

Attention to detail

Communication

Teamwork

Tools

Excel

RiO

Job description

***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post***

We have an exciting opportunity for an experienced Administrator to work within our administration team in the Greenwich Single Point of Access Team.

Our role in the Greenwich Single Point of Access is to provide and co-ordinate a liaison service, receiving and passing referrals and messages from hospitals, GP's, patients, carers, and families to Community Nursing staff. This service is an intricate part of and a key link in the Community Nursing chain.

You will be welcomed into the team and expected to work as a effective collaborative unit to provide excellent patient care.

Main duties of the job

If you are ambitious and strive for professional excellence then this is an excellent opportunity to be part of our service. Our plans are to support further improvement in our standard of patient care and smooth and efficient running of our services at the point of delivery of patient care.We are looking for a highly motivated individual who may have previously worked within a busy environment. You will need to demonstrate IT literacy, to include computerised booking software as well as document uploads.

It will be important that you have good attention to detail to provide a high quality data entry system. The successful applicant will also work with the clinicians and support the administrative lead in maintaining records and data for reports for the team. Good communication and telephone experience is essential, as is computer literacy as the majority of our referral pathways are via E-referrals. You will need good phone communication skills and liaise on a regular basis with patients, clinicians and managers.

You will be working closely with our partners who have an excellent team work ethos and be within a very supportive and friendly environment.

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We Listen
• We Care

Job responsibilities

• To provide an efficient and effective liaison service for relaying and processing referrals and messages on a daily basis to the Community Nursing services and Podiatrists, Health Services from Hospitals, GPs, patients, relatives and other outside agencies.
• To accurately record referrals, messages and queries received by telephone/fax/email on to RiO
• To prioritise and handle as appropriate messages.
• To ensure the relaying of messages to the most appropriate team/ward/manager
• Non-urgent referrals/messages will be sent via RiO
• Urgent referrals/messages will be passed immediately by phone to the StepUp ward or Nursing Team mobile
• To track and record all referral outcomes
• To keep GPs informed of the progress of their referrals throughout the process
• To support Health Care Professionals, patients, their families and carers to resolve problems and concerns and to respond in a sympathetic manner to requests for assistance
• To manage difficult clients, including those that may be distressed
• Maintain a comprehensive working knowledge of District Nursing and other Community Services, understanding critical calls to enable urgent messages to be passed promptly
• On a weekly basis liaise with all Community Nursing staff to determine the on-call rota for weekends and Bank Holidays. Inform Queen Marys Hospital and other agencies of who will be available on-call for these periods
• Provision of on-the-job training to new and bank staff
• To be the main point of contact for GPs and other Health Care Professionals redirecting to other related services as necessary
• To prepare and maintain excel spreadsheets and create word documents
• To process incoming mail for the team in a timely manner. To deal with routine correspondence by replying or redirecting as appropriate
• To create referrals for service users and/or to enter messages or updates onto patient notes directly into clinical systems (Rio)

Person Specification

evidence of use of IT pachages

• Competent with range of IT packages and computer user
• Uses a range of computer programmes with ease
• Worked in admin capacity in the past using IT packages and phone user
• Worked in healthcare admin setting before competently
• Demonstrates excellent team work and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Manager of Greenwich Single Point of Access Team