Showroom Team Leader

Michael Page (UK); Bury St Edmunds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced team leader in sales for a luxury trades enterprise. The role involves managing sales calls, creating quotations, and maintaining relationships with clients. Qualified candidates should have at least 2 years of sales experience and be familiar with CRM systems. The company offers a supportive work environment, competitive salary, and various employee benefits including healthcare and volunteering days. Candidates enthusiastic about interiors and luxury goods are especially encouraged to apply.

Benefits

Competitive salary package

Employee assistance program

Enhanced parental leave

Company pension

Healthcare cash plan

Wellbeing initiatives

Volunteer days

Qualifications

• Minimum of 2 years sales experience required.
• Experience in the luxury goods market is desirable.
• Knowledge of interiors is a plus.

Responsibilities

• Answer incoming sales calls to assist customers.
• Create quotations and process payments efficiently.
• Guide the sales team in closing sales for maximum performance.

Skills

Experience in a sales environment

Strong customer focus

Excellent communicator

Self-motivated

Organizational skills

Tools

CRM systems

Microsoft Office

Job description

• Are you an experienced team leader in the tiles space?
• Happy to work some weekends?

About Our Client

The hiring company is a medium-sized enterprise within the luxury trades servicing industry, offering a supportive and professional work environment. They are dedicated to providing exceptional service to their clients and maintaining high standards in all aspects of their business.

Job Description

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Problem resolution
• Handle customer complaints
• Guide the sales team in closing sales
• Assist with new starter inductions and training

The Successful Applicant

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on - this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

What's on Offer

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.