Showroom Team Lead — Elevate Customer Experience

DFS Furniture Ltd; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent furniture retailer in the East Midlands is seeking a passionate team leader with retail experience to ensure exceptional customer service and drive team success. The ideal candidate will support the team, assist in showroom operations, and foster a positive work environment. This role offers career progression, a retail bonus scheme, and extensive employee benefits, including discounts and generous holiday allowances.

Benefits

Retail Bonus Scheme

30% colleague discount

Discounted Gym and Cinema memberships

Group Pension Scheme

Qualifications

• Ability to effectively support a team towards achieving goals.
• Proven track record of leading teams to deliver high customer service.
• Experience in engaging with stakeholders of all levels.

Responsibilities

• Support the team to achieve goals and targets through coaching.
• Lead by example to enhance customer experience.
• Assist in the daily running of the showroom.

Skills

Excellent communication skills

Leadership experience from retail or commercial sales

Adaptability and motivation

Commercial awareness

Job description

A prominent furniture retailer in the East Midlands is seeking a passionate team leader with retail experience to ensure exceptional customer service and drive team success. The ideal candidate will support the team, assist in showroom operations, and foster a positive work environment. This role offers career progression, a retail bonus scheme, and extensive employee benefits, including discounts and generous holiday allowances.