Showroom Advisor

B&Q plc; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A home improvement retailer in London seeks a Showroom Advisor to assist customers in transforming their kitchen and bathroom visions into reality. Your role will focus on using software for design while providing exceptional customer service. Ideal candidates should have stellar communication abilities, be motivated by sales targets, and be adaptable to a flexible working schedule including weekends and holidays. The position offers a competitive salary along with extensive employee benefits.

Benefits

Competitive salary

Award-winning pension scheme

Generous holiday allowance

Employee Assistance Programme

Shopping discounts

Qualifications

• Excellent technology usage facilitating customer interactions.
• Strong customer service orientation and ability to meet targets.
• Flexible availability including weekends and holidays.

Responsibilities

• Assist customers during their kitchen and bathroom projects.
• Use software to create inspirational designs for clients.
• Work collaboratively with team and installers to ensure service quality.

Skills

Communication skills

Relationship building

Problem-solving

Design skills

Tools

Design software

Job description

Role Overview

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they'll love. Join us as a Showroom Advisor and you'll help some of their boldest kitchen and bathroom ideas take shape.

What's the job?

Sales matter in this role, but your real focus will be the customer. You'll ask questions and explore possibilities to recommend the right finance, products, and installation options. You'll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you'll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

What we need

You're great at using technology but more importantly you'll have brilliant communication and relationship building skills as you'll work closely with colleagues & installers to ensure we deliver the best service on every project. You're motivated by targets, and are confident in converting your designs into sales. You work well as part of a team and you're a good problem-solver too, with a keen eye for design. And you're flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Diversity & Inclusion

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

Benefits

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.