Shop Manager

British Red Cross; Ringwood; On-site; GBP 24,000; Full time

Job summary

A leading charity organization in Ringwood is looking for a dedicated Shop Manager to lead its team. The role involves providing excellent customer service, managing shop operations, and achieving financial targets. Candidates should have supervisory retail experience and strong management skills. In return, flexible working options, generous annual leave, and a supportive work environment are offered.

Benefits

Flexible working options

36 days annual leave

Pension scheme

Learning & Development opportunities

Employee discounts

Wellbeing Support

Cycle2Work scheme

Qualifications

• Experience in retail management with a focus on team development.
• Capability to meet financial targets while managing staff efficiently.
• Strong customer service skills and familiarity with cash handling.

Responsibilities

• Lead the team to provide an excellent shopping experience.
• Manage behind-the-scenes operations while on the shop floor.
• Achieve financial targets and train new staff and volunteers.
• Promote the British Red Cross values.

Skills

Retail experience at supervisory level

Outstanding customer service

Proven management skills

IT skills

Ability to work to targets

Job description

Shop Manager

Location: Ringwood, Hampshire
Salary: £23,850 per annum
Hours: 35 per week
Contract: Permanent

Are you ready to lead the team representing the British Red Cross in your community? We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team, this role offers a chance to shine! Come join our journey to spread kindness.

"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful." - Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience.
• To get "us". You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Interested? The closing date for applications is 23.59 on Wednesday 21st January 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders