Shop Manager

Serco Limited; East Midlands; On-site; GBP 34,000; Full time

Job summary

A leading public service provider located in East Midlands is seeking a Shop Manager to oversee canteen services at HMP Fosse Way. The successful candidate will ensure compliance with health regulations, manage staff training, and handle food processing tasks. Ideal candidates will have retail management experience, strong interpersonal skills, and a commitment to diversity and rehabilitation. This permanent, full-time position offers a salary of £34,000 per annum.

Benefits

Pension – up to 6%

Employee Assistance Programme

Continuous training and development opportunities

Qualifications

• Experience in a managerial role within retail for at least three years.
• Basic working knowledge of a commercial warehouse environment.
• Excellent oral and written communication skills.

Responsibilities

• Deliver canteen services compliant with Health & Safety and Food Safety regulations.
• Organise, motivate and train staff within the shop environment.
• Manage food ordering and oversee deliveries.

Skills

Commitment to rehabilitation

Understanding of diverse environments

Interpersonal skills

Time management

Retail managerial experience

Education

Literacy and Numeracy Level 2 or equivalent GCSE

Food Safety Level 2

First Aid at Work Level 2

Tools

CMS system

Job description

Overview

Serco Limited

Salary: £34,000 per annum • Contract: Permanent • Hours: (Full-Time, 40 Hrs)

Here at Serco, we are looking for a Shop Manager to join the team at our state of the art Category C prison, HMP Fosse Way. The main role of the Shop Manager is to provide and carry out canteen services within HMP Fosse Way in accordance with all relevant and current regulations, legislation and guidelines.

Responsibilities

• To work with the Catering and Procurement Manager and Business Services team in the delivery of canteen services to the whole establishment and comply with all relevant Health & Safety and Food Safety Regulations, legislation and company guidelines & operational procedures.
• To organise, motivate and train staff in the culture of shop work.
• To manage and operate CMS system.
• To complete administrative tasks as dictated by the catering operation.
• To assist with ordering of all foodstuffs and consumables for all catering requirements.
• To organise and accept food deliveries in line with current company procedures.
• To collect delivery vehicles from the gate and return as per the LSS.
• To oversee the unloading of all food deliveries and check against orders and delivery notes, reporting problems to the Manager or team leader.
• To oversee delivery of foodstuffs to designated wings and houseblocks.

Essential qualifications

• Literacy and Numeracy Level 2 or equivalent GCSE.
• Awareness
• Food Safety Level 2
• First Aid at Work Level 2
• Notes: Level 2 Qualification in Food Safety & HACCP required to be completed during initial probation period. Level 2 Qualification in Allergens in Catering required to be completed during initial probation period. Level 2 Qualification in First Aid at Work required to be completed during initial probation period.

What you will need to do the role

• A strong commitment to the rehabilitation of prisoners.
• An understanding of working in a socially diverse environment, along with a good team ethic.
• Basic working knowledge of a commercial warehouse environment.
• Good interpersonal skills, including good oral and written communication.
• Excellent time management
• Experience in a managerial role within retail for at least three years

Why Serco

• A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives.
• A place you can count on – Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
• A place for you – We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Pension – up to 6%
• Employee Assistance Programme
• A company passionate about diversity and inclusion
• A fantastic culture and supportive team; volunteer leave; continuous training and development opportunities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply: Please click on the apply button to be taken to our careers website.

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.