Shop Assistant

British Red Cross; Keith; On-site; GBP 23,000; Full time

Job summary

A charitable organization is seeking a passionate Shop Assistant in Scotland to assist in running a customer-focused shop. The role involves providing excellent customer service, handling transactions, and creating engaging displays. Ideal candidates will have retail experience and a strong ability to communicate effectively. In return, flexible working options, generous leave, and a pension scheme are offered. Join us to make a meaningful impact in the community.

Benefits

Flexible working options

36 days annual leave

Up to 6% contributory pension

Learning & Development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Previous experience of working in a retail environment and confidence with handling money.
• Strong communicator who thrives on providing excellent customer service.
• Commercial savvy mindset, with a grasp of hitting targets.

Responsibilities

• Assist the shop manager to run a customer-focused shop.
• Create a brilliant shopping environment and provide excellent customer experience.
• Operate the till and create striking displays.
• Sort stock and prepare items for display.

Skills

Retail experience

Excellent customer service

Strong communication

Commercial awareness

Job description

Shop Assistant – Keith, Moray AB55 5AA

Salary: £22,932 per annum pro rata.

Hours: 7 per week. Contract: Permanent.

Are you a retail superstar who is passionate about helping make a difference?

We’re on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness!

Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis.” - Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money.
• Strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• Commercial savvy mindset, with a grasp of hitting targets.
• To appreciate and anticipate each customer's needs and delight them with the service provided.

Interested? The closing date for applications is 23:59 on Monday 29th December 2025. Interviews are expected to take place week commencing 12th January 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.