Shipping Desk Agent

Drake International; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

Une entreprise de renom à Londres recherche un agent de service client à temps partiel. Les responsabilités incluent la gestion des commandes et la communication efficace avec les clients. Vous devez avoir au moins un an d'expérience en service à la clientèle, être à l'aise avec MS Office, et parler couramment français et anglais.

Benefits

Parking gratuit

Accès facile à la succursale par bus

Qualifications

• Minimum 1 an d'expérience en service client.
• Fluence en français et anglais.

Responsibilities

• Assurer le service courtois aux clients concernant leurs commandes.
• Préparer la documentation liée aux envois de commandes clients.
• Effectuer la saisie de données et des recherches d'information dans les systèmes informatiques.

Skills

Service client

Communication

Recherche d'informations

Education

Diplôme de lycée

Éducation collégiale

Tools

MS Office

Logiciel de gestion d'entrepôt (WMS)

Job description

• Greet and provide courteous service to customers regarding their orders, returns and any other needs;
• Produce and prepare documentation related to the shipment of customer orders;
• Ensure the smooth internal exchange of information related to customer orders, mainly between the shipping counter and the shipping department;
• Ensure communications with our customers, through professional exchanges (via telephone, email and fax);
• Perform data entry and information research in the various computer systems;
• Ensure accurate invoicing and perform daily balancing of the day;
• Produce and process various reports, as well as perform various clerical tasks, as requested by his/her superior.

Requirements:

• Completed high school diploma, an asset if you have a college education;
• Minimum of 1 year experience in customer service, including monetary transactions with clients;
• Basic knowledge of MS Office software and Google environment;
• A strong asset if you are comfortable with warehouse management software (WMS).

Terms and conditions of employment:

• Fluency in French and English;
• Part time: be available from Monday to Friday ideally between 10:00/10:30 AM to 2:00/2:30 PM to complete 20 to 24 hours per week;
• Free parking and easy access to our branch by bus.

START DATE: 03/22/2023

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.

Job Position

Name *

Email Address *

Telephone Number

I consent to receiving information from CERC. *