Shift Supervisor - Roy Rogers @ Cumberland Valley Travel Plaza $17/hr

Applegreen USA Welcome Centers Central Services; Carlisle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel service provider in Carlisle is seeking a Shift Supervisor to lead team activities and deliver exceptional customer service. Responsibilities include training staff, managing cash handling processes, and ensuring compliance with food safety standards. Applicants should have strong cash handling and customer service experience, with the ability to work flexible hours. Competitive hourly pay of $17 is offered.

Benefits

Flex (Sick Time)

Earned Wage Access

Employee Referral Bonus

Meal Discounts

Flexible Scheduling

Qualifications

• Experience in cash handling and customer service is required.
• Prior shift supervisor or leadership experience is preferred.
• Must communicate in a friendly and enthusiastic manner.

Responsibilities

• Lead team members on shift to provide exceptional customer service.
• Ensure compliance with cash handling policies and food safety.
• Train new team members and assist with their integration.

Skills

Cash handling experience

Customer service experience

Leadership experience

Positive interaction with the public

Job description

Career Opportunities with Applegreen USA Welcome Centers Central Services

A great place to work.

Current job opportunities are posted here as they become available.

Shift Supervisor - Roy Rogers @ Cumberland Valley Travel Plaza $17/hr

At Applegreen, we Refresh Travelers on their Journey…. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

We’re excited to welcome new Team Members during our busiest and most dynamic times of the year! Those hired during peak business periods (typically between April 1st and September 30th) will join us as Seasonal Associates—a vital part of our team. Seasonal Associates enjoy a variety of valuable benefits, including:

• Flex (Sick Time)
• Earned Wage Access
• Employee Referral Bonus
• Meal Discounts
• Flexible Scheduling

We’re committed to creating a supportive and rewarding experience for all team members, no matter the season!

Our Core Values
Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

What You’ll Do

As the Shift Supervisor, you will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards & food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).