Shift Manager

Greggs; Wales; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-known food retailer in Wales seeks a Shift Manager to inspire and lead a team dedicated to excellent customer service. Responsibilities include ensuring high standards and preparing products. Ideal candidates will have team supervisory experience and a commitment to an inclusive workplace culture.

Benefits

Competitive pay paid weekly

Colleague discount of up to 50%

Free hot drinks while on shift

Paid breaks

10% profit share

Health and wellbeing app

Career growth holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliability and natural leadership abilities.
• Supportive of an inclusive culture and valuing diversity.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare popular products and manage displays.

Skills

Leadership

Customer service

Team motivation

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with plenty of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all our profits with colleagues
• Health and Wellbeing App providing remote GP and physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should be supportive of an inclusive culture—valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—makes us special. Everyone’s welcome at Greggs. We want all colleagues to feel valued and able to be themselves at work. You can read more about us here:.