Shift Manager

Wingstop UK; Harlow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading quick service restaurant in the United Kingdom is seeking a Shift Manager to oversee daily operations and inspire the team. Ideal candidates will bring supervisory experience, a passion for exceptional customer service, and a knack for leading by example. Responsibilities include managing shifts, coaching team members, and maintaining cleanliness standards. Competitive pay of £13.25 - £14.00 per hour is offered, alongside a range of engaging benefits to foster a fun and inclusive work environment.

Benefits

Generous staff food policy

20-50% off dining with friends and family

Birthday Time Off

Refer-a-Friend Scheme

Access to retail and wellness discounts

Flexible pay access through Wagestream

Tailored training programmes

Career development opportunities

Cash prizes for ideas

Employee of the Month recognition

Regular team events

Flexible working hours

Employee Assistance Programme

Apprenticeships available

Seasonal rewards

Anniversary awards

Qualifications

• 6 - 12 months experience in supervisory or management role, preferably in QSR.
• Must be customer and team-focused.
• Ability to inspire and motivate team.

Responsibilities

• Responsible for day-to-day running of shifts.
• Lead teams and ensure high cleanliness standards.
• Play a role in training and coaching team members.

Skills

Supervisory or management experience

Customer-focused

Commercial awareness

Passion for food

Leadership by example

Job description

Wingstop Shift Manager (£13.25 - £14.00 Per Hour)

Be Part of Something Big

We’re not in the chicken business, we’re in the flavour business. Part of that is building flavourful experiences and unforgettable moments for our customers and staff alike. Yeah, we’ve bagged a few accolades on the way (UK’s Sunday Times Best Places to Work 2025 & Deliveroo’s Restaurant of the Year to be exact) but our core mission is simple: BRING THE FLAVOUR.

Benefits

• Get Your Flavour Fix: Generous staff food policy on shift.
• Feed the Fam: Enjoy 20-50% off when dining with friends and family.
• Birthday Time Off: Your special day? It’s on us.
• Refer-a-Friend Scheme: Bring your mates on board and earn rewards.
• Discount Platforms: Access retail, dining, and wellbeing perks.
• Flex Your Pay: Use Wagestream to access your wages anytime during the pay period.
• Top-Notch Training: Kick off your Wingstop journey with a tailored onboarding programme.
• Grow with Us: We offer development opportunities to help you rise through the ranks.
• Financial Incentives: Get stuck in by presenting your ideas and receive cash prizes.
• Employee of the Month: Get recognised for bringing the flavour with monthly awards.
• Regular Team Events: From team outings to epic celebrations, we make time to connect and have fun.
• Flexible Working Hours: We know life happens, so we keep it flexible where we can.
• Employee Assistance Programme (EAP): Free, confidential support when you need it most.
• Apprenticeships: Learn while you earn with fully supported development programmes.
• Seasonal Incentives: Extra rewards and recognition during key times of the year.
• Anniversary Awards: Celebrate 3 and 5 years with us in style!
• Unlock Higher Earning Potential: Step up, take on more, and watch your rewards grow.

Responsibilities & Qualifications

• We’d prefer you have had 6 - 12 months of supervisory or management experience from preferably a QSR background.
• You are customer and teams focused and excited by the opportunity to deliver a FLAVOUR experience unlike any other.
• You're a strong, commercially aware leader to drive your performance on shift and inspire your team to meet our customers’ need.
• You’ll have a true passion for our amazing food, and you’ll bring our flavours to life and inspire your team to do the same to Wingstop’s standards.
• Lead your teams by example.
• Being responsible for the day to day running of shifts.
• Play an important role in people development, training, and coaching.
• Being responsible for high standards of cleanliness across the restaurant.

Our core values are at the heart of everything we do:
Authentic. Entrepreneurial. Fun. Service-Minded.

Why Wingstop?

It’s more than just a job. It’s all about creating shared moments—whether it’s friends, families, or colleagues, it’s all love.

Wingstop University

Let’s build, fam. Wingstop University tailors training to your needs, empowering you to grow. From understanding our vision to embracing our culture, we make sure your journey with us fun, flavourful and customisable.

Equal Opportunity

We’ve All Got Flavour in Common. At Wingstop, we’re all about celebrating individuality. We’re committed to building an inclusive workplace for all and are proud to be an equal opportunity employer. If you need reasonable adjustments to perform your best during the recruitment process, let us know—we’ve got you.

Ready to Join the Flavour Crew?

If this sounds like you, drop us a line.