Shift Leader - Lead Café Team & Service Excellence

Caffe Nero Group Ltd; Stirling; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular coffee shop chain in Scotland is seeking a Shift Leader to enhance customer service and lead the team. This role supports store operations and aims to deliver excellent standards of coffee and food. While some supervisory experience is preferred, it's not mandatory. The position offers competitive pay starting at £12.26 per hour with opportunities for career growth and employee benefits.

Benefits

Brilliant training

Unlimited free handmade drinks

Discounts on food and drinks

Refer a Friend Scheme

Length of service recognition

Access to discounts and rewards

Opportunity for additional earnings based on customer satisfaction

Qualifications

• Some experience as a Supervisor or Team Leader is ideal but not required.
• Great attitude and energy are essential.
• Love for interacting with customers.

Responsibilities

• Lead the team and support in running the store.
• Deliver great customer service.
• Maintain standards of coffee and food.

Job description

A popular coffee shop chain in Scotland is seeking a Shift Leader to enhance customer service and lead the team. This role supports store operations and aims to deliver excellent standards of coffee and food. While some supervisory experience is preferred, it's not mandatory. The position offers competitive pay starting at £12.26 per hour with opportunities for career growth and employee benefits.