Shift Leader

Caffe Nero; Basingstoke; On-site; GBP 60,000 - 80,000; Part time

Job summary

A popular coffee shop chain in Basingstoke is seeking a Shift Leader to assist in running the store. You will lead the team, ensure high-quality customer service, and maintain store standards. The position requires a positive attitude and an eagerness to engage with customers. Enjoy benefits such as unlimited free drinks and significant discounts on food. This part-time role offers starting pay of £12.26 per hour, increasing to £12.41 with experience.

Benefits

Unlimited free handmade drinks

Up to 75% off food and drinks on shift

50% off all handmade drinks off shift

Recommend A Friend Scheme

Length of service recognition

Qualifications

• Experience as a Supervisor or Team Leader preferred but not required.
• Great attitude and energy are essential.
• Love for customer interaction is a must.

Responsibilities

• Lead the team during your shift and uphold store standards.
• Provide excellent customer service and interaction with customers.
• Support day-to-day operations and ensure quality coffee and food.

Skills

Customer service

Team leadership

Communication

Job description

Overview

Shift Leader — Basingstoke, United Kingdom

Salary: to £12.41 per hour. Job type: Part Time, Permanent. Start date: 2025-10-07

Role

As a Shift Leader, you will support the running of the store — leading the team, delivering excellent customer service and maintaining the highest standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader, but if you don’t, we’d still love to hear from you.

Responsibilities

• Lead the team during your shift and uphold store standards.
• Provide excellent customer service and interaction with customers.
• Support day-to-day operations and ensure quality coffee and food.

What you can expect

• Brilliant training — no experience required.
• Opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive "Nero 90", our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people—the team, the regular customers of your café, and your community. Alongside delivering fantastic service you’ll have fun through events and activities at Caffè Nero.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers, we’d love to hear from you!